If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed description of the problem, your appliance’s complete model and serial numbers and the purchase date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM
Your refrigerator will not operate
Unfamiliar sounds or a rattling/jingling noise
There is water in the defrost pan
The lights do not work
POSSIBLE CAUSE
The power supply cord is not plugged into a live circuit with proper voltage.
A household fuse has blown or circuit breaker tripped.
The Refrigerator Control is not set correctly.
There is something on top of or behind the refrigerator.
The sounds are normal.
This is normal in hot, muggy weather. The pan may even be half full.
A household fuse has blown or circuit breaker tripped.
The power supply cord is not plugged into a live circuit with proper voltage.
The bulb is burned out.
SOLUTION
Firmly plug power cord into a live circuit with proper voltage. (See page 5.)
Replace household fuse or reset circuit breaker.
Set Refrigerator Control to a numbered setting. (See page 7.)
Remove item from on top of or behind the refrigerator.
New features on your new refrigerator make new sounds. (See “Understanding the sounds you may heaf on page 13.)
Make sure the refrigerator is level so the pan does not overflow.
Replace household fuse or reset circuit breaker.
Firmly plug power cord into a live circuit with proper voltage. (See page 5.)
Replace bulb. (See page 12.)
The optional ice maker will not operate
The motor seems to run too much
The freezer has not had enough time to get cold.
The signal arm is in the OFF (up) position.
The water valve is turned off.
Water is not getting to the ice maker.
The condenser coils are dirty. It is hot outside or in the room.
Thedoorhasbeenopened frequently.
A large amount of food has been put in at one time.
Allow the freezer time to get
Push signal arm down to the ON position. (See page 11.)
Turn the water valve on.
Check the water line for clogs or leaks.
Clean the coils (See page 15.)
On hot days, or if the room is too warm, the motor naturally runs longer.
Open the door as few times as possible.
The motor will run longer in order to cool down the interior when food is added.
