IfYouNeedServiceOrAssistance
We suggestyou follow thesefive steps:
1. Before calling for assistance...
Performance problems often result from little things you can find and fix yourself without tools of any kind.
If electricity goes off:
Learn how long power will be off by calling the power company.
lIf service is to be interrupted 24 hours or less, keep freezer closed. Most food will stay frozen.
lIf service is to be interrupted longer than 24 hours, do this:
1.Remove all unfrozen food and store in a frozen food locker.
OR...
2.Place 2 Ibs. (0.9 kg) of dry ice in freezer for every cu. ft. of freezer space. This will keep foods frozen for 2 to 4 days. Wear gloves to protect your hands from dry ice burns.
3.If neither food locker storage or dry ice is available, use or can perishable food at once.
lThe length of time food will stay frozen depends on several factors. For instance: a full freezer will remain cold longer than a freezer partially filled. And a freezer full of meat will stay cold longer than a freezer filled with baked goods. Also, if the food still contains ice crystals, it may be safely refrozen, although the quality and flavor may be affected. Use this food as soon as convenient. If the condition of the food is poor or is in any way questionable, it is wise to dispose of it.
If freezer stops running:
lCheck to see if power cord is plugged into the outlet.
l Check fuse box or circuit breaker.
l Check electric company for a power failure. l Be sure Temperature Control is turned ON.
If motor seems to run too long :
1.If large amounts of unfrozen food have been put into the freezer, motor will run longer.
2.On hot summer days or if room is hot, motor will run longer to provide correct amount of cooling,
3.Is the condenser free of dust and lint?
4.Check to see that there is enough air circulation space above and in back of the freezer.
2. If you need assistance!..
Call Whirlpool
and talk with one of our trained consultants.
The consultant can instruct you in how to obtain satisfactory operation from your appliance or, if service is necessary, recommend a qualified service company in your area.
3. If you need service:..
Whirlpool has a nationwide network of franchised
1 TECH-CARE@ Service
(LI&i45CE/Companies.
trained to fulfill the product
warranty and provide
4. If you have a problem*...
Call our
Mr. Donald Skinner
Director of Customer Relations Whirlpool Corporation
2000
Benton Harbor, Ml 49022
Please include a daytime phone number in your correspondence.
5. If you need FSP” replacement parts’...
FSP is a registered trademark of Whirlpool Corporation for quality parts. Look for this symbol of quality whenever you need a replacement part for your Whirlpool appliance. FSP replacement parts will fit right and work right, because they are made to the same exacting specifications used to build every new Whirlpool appliance.
To locate FSP replacement parts in your area, refer to Step 3 above or call the Whirlpool COOL- LINE service assistance number in Step 2.
*If you must call or write, please provide: model number, serial number, date of purchase, and a complete description of the problem. This infor- mation is needed in order to better respond to your request for assistance.
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