Whirlpool EV190NX, EV150NX, EV11OCX IfYouNeedServiceOrAssistance, Wesuggestyoufollow thesesteps

IfYouNeedServiceOrAssistance

Wesuggestyoufollow thesesteps:

1. Before calling for assistance...

Performance problems often result from little things you can find and fix yourself without tools of any kind.

If freezer stops running:

lCheck to see if power cord is plugged into the outlet.

l Check fuse box or circuit breaker.

l Check electric company for a power failure. l Be sure Temoerature Control is turned ON.

If motor seems to run too long :

1.If large amounts of unfrozen food have been put into the freezer, motor will run longer.

2.On hot summer days or if room is hot, motor will run longer to provide correct amount of cooling.

3.Is the condenser free of dust and lint?

4.Check to see that there is enough air circulation space above and In back of the freezer.

2.If you need assistance:..

Call Whirlpool COOL-LINE@ service assistance telephone number. Dial free from anywhere in the U.S.:

1-600-253-1301

and talk with one of our trained consultants.

The consultant can instruct you in how to obtain satisfactory operation from your appliance or, if service is necessary, recommend a qualified service company in your area.

If you prefer, write to:

Mr. Donald Skinner

Director of Consumer Relations Whirlpool Corporation

2000 M-63

Benton Harbor, Ml 49022

Please include a daytime phone number in your correspondence.

3. If you need service’...

Whirlpool has a nation- wide network of autho- rized WhirlpoolSM service companies. Whirlpool

iRV’CE service technicians are trained to fulfill the prod-

uct warranty and provide after-warranty service, anywhere in the United States. To locate the authorized Whirlpool service company in your area, call our COOL-LINE@ service assistance telephone number (see Step 2) or look in your telephone directory Yellow Pages under:

APPLIANCES - nG”SEnOLD - ELECTRICAL APPLIANCES -

MAJOR-SERVICE L REPAIR MIJGR-REPAIRING~PARTS

OR

4. If you need FSPS replacement parts’...

FSP is a registered trademark of Whirlpool Cor- poration for quality parts. Look for this symbol of quality whenever you need a replacement part for your Whirlpool appliance. FSP replacement parts will fit right and work right, because they are made to the same exacting specifications used to build every new Whirlpool appliance.

To locate FSP replacement parts in your area, refer to Step 3 above or call the Whirlpool COOL- LINE service assistance number in Step 2.

5.If you are not satisfied with how the problem was solved’...

l Contact the Major Appliance Consumer Action Panel (MACAP). MACAP is a group of indepen- dent consumer experts that voices consumer views at the highest levels of the major appliance industry.

l Contact MACAP only when the dealer, autho- rized servicer or Whirlpool have failed to resolve your problem.

Major Appliance Consumer Action Panel 20 North Wacker Drive

Chicago, IL 60606

lMACAP will in turn inform us of your action.

*When requesting assistance, please provide: model number, serial number, date of purchase, and a complete description of the problem. This information is needed in order to better respond to your request.

IO