If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our toll- free telephone number for help or calling for service, please provide a detailed description of the problem, your appliance’s complete model and serial numbers and the purchase date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM | POSSIBLE | CAUSE | |
Nothing will | The power cord is not | ||
operate | plugged | into a live circuit | |
| with proper voltage. | ||
| Range | is not properly con- | |
| netted | to gas | supply. |
SOLUTION
Plug the power cord into a live circuit with proper voltage. (See Installation Instructions.)
Contact an authorized Roper service technician to reconnect range to gas supply. (See Installation Instruc- tions.)
A household fuse has blown or a circuit breaker has tripped.
Replace household fuse or reset circuit breaker.
The oven will not operate
Burner fails to light
Burner flames are uneven
Controls are not set correctly.
The flow of combustion and/ or ventilation air to the range is blocked.
The Oven Temperature Control is not turned to a temperature setting.
The power cord is not plugged into a live circuit with proper voltage.
A household fuse has blown or a circuit breaker has tripped.
Burner ports are clogged.
Burner ports are clogged.
Reset controls, if needed.
Remove blockage to airflow to and around range.
Push in and turn the Oven Temperature Control to a temperature setting.
Plug the power cord into a live circuit with proper voltage. (See Installation Instructions.)
Replace household fuse or reset circuit breaker. In case of prolonged power failure, manually light burners (see paw 8).
Clean with a straight pin (see pages 18 and 20).
Clean with a straight pin (see pages 18 and 20). If this fails, call an authorized Roper service technician for service.
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