Requesting Assistance or Service in the U.S.A.
Before calling for assistance or service, please check “Troubleshooting” on pages
1. If you need assistance† …
Call our
and talk with one of our trained consultants. The consultant can instruct you in
how to obtain satisfactory operation from your appliance or, if service is necessary, recommend a qualified service company in your area.
2. If you need service† …
Contact the dealer from whom you purchased the appliance or the authorized servicer in your area. For help
SERVICE
finding an authorized servicer in 
your area, call our
phone number in Step 1.
3.If you need replacement parts …
To locate replacement parts in your area, refer to step 2 or call our Consumer Assis- tance Center number in step 1.
4.If you are not satisfied with how the problem was solved …
•Contact the Major Appliance Consumer Action Program (MACAP). MACAP is a group of independent consumer experts that voices consumer views at the highest levels of the major appliance industry.
•Contact MACAP only when the dealer, authorized servicer, and Whirlpool have failed to resolve your problem.
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606
•MACAP will in turn inform us of your action.
†When asking for help or service:
Please provide a detailed description of the problem, your appliance’s complete model and serial numbers, and the purchase date. (See page 2.) This information will help us respond properly to your request.
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