IF YOU NEED ASSISTANCE OR SERVICE
If You Need Assistance Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed descrip- tion of the problem, your appliance’s complete model and serial numbers and the purchase date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance …
Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM | POSSIBLE CAUSE | SOLUTION |
|
|
|
Nothing will | The unit is not wired into a | Wire the unit into a live circuit with |
operate | live circuit with proper volt- | proper voltage. (See Installation |
| age. | Instructions.) |
| A household fuse has blown | Replace household fuse or reset |
| or a circuit breaker has | circuit breaker. |
| tripped. |
|
|
|
|
The surface | A household fuse has blown | Replace household fuse or reset |
units will not | or a circuit breaker has | circuit breaker. |
operate | tripped. |
|
| You have not plugged in | Plug surface units in all the way. |
| surface units all the way. | (See “Replacing” on page 10.) |
| You are not setting the | Push control knobs in before turning |
| control knobs correctly. | to a setting. |
|
|
|
Control | You are not pushing in before | Push control knob(s) in before turning |
knob(s) will | turning. | to a setting. |
not turn |
|
|
|
|
|
Cooking | The cooktop is not level. | Level cooktop. (See Installation |
results are not |
| Instructions.) |
what you | The recipe has never been | Use only tested recipes from a |
expected | tested or is not from a reliable | reliable source. |
| source. |
|
| The pan used is not the type | Refer to a reliable cookbook for |
| or size recommended in the | recommended pan type and size. |
| recipe. |
|
| Cooking utensil does not fit | Pan should be the same size or |
| the surface unit being used. | slightly larger than surface unit being |
|
| used. |
|
|
|
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