Troubleshooting
You can solve many common cooktop problems easily, saving you the cost of a possible service call. Try the suggestions below to see if you can solve your problem without outside help. If the suggestions do not work, see “Requesting Assistance or Service” on page 13 (in the U.S.A.), or on page 14 (in Canada).
PROBLEM | POSSIBLE CAUSE | SOLUTION | |
Nothing will | The unit is not wired into | Wire the unit into a live circuit with | |
operate | a live circuit with proper | proper voltage. (See Installation | |
| voltage. | Instructions.) | |
| A household fuse has blown | Replace household fuse or reset | |
| or a circuit breaker has | circuit breaker. | |
| tripped. |
| |
|
|
| |
The coil | A household fuse has blown | Replace household fuse or reset | |
element(s) will | or a circuit breaker has | circuit breaker. | |
not operate | tripped. |
| |
| You have not plugged in | Turn control knobs to OFF and plug | |
| coil elements all the way. | coil elements in all the way. (See | |
|
| “Replacing” on page 10.) | |
| You are not setting the control | Push control knobs in before turning | |
| knobs correctly. | to a setting. | |
|
|
| |
Control knob(s) | You are not pushing in before | Push control knob(s) in before turning | |
will not turn | turning. | to a setting. | |
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|
| |
Cooking | The cooktop is not level. | Level cooktop. (See Installation | |
results are |
| Instructions.) | |
not what | The pan used is not the correct | Refer to a reliable cookbook for | |
you expected | |||
type or size. | recommended pan type and size. | ||
| |||
| Cookware does not fit the coil | Pan should be the same size or | |
| element being used. | slightly larger than coil element | |
|
| being used. | |
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