IF YOU NEED ASSISTANCE OR SERVICE
If You Need Assistance Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed descrip- tion of the problem, your appliance’s complete model and serial numbers and the purchase date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance …
Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM | POSSIBLE CAUSE | SOLUTION |
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|
|
Nothing will | Cooktop is not properly | Contact an authorized WhirlpoolSM |
operate | connected to gas and electri- | service technician to reconnect |
| cal supplies. | cooktop to gas and electrical supplies. |
|
| (See Installation Instructions.) |
| A household fuse has blown | Replace household fuse or reset circuit |
| or a circuit breaker has | breaker. |
| tripped. |
|
| Controls are not set correctly. | Reset controls, if needed. |
| The flow of combustion and/or | Remove blockage to airflow to and |
| ventilation air to the cooktop is | around cooktop. |
| blocked. |
|
|
|
|
Burner fails | Cooktop is not wired into a | Wire the cooktop into a live circuit with |
to light | live circuit with proper voltage. | proper voltage. (See Installation |
|
| Instructions.) |
| A household fuse has blown | Replace household fuse or reset circuit |
| or a circuit breaker has | breaker. In case of prolonged power |
| tripped. | failure, manually light burners (see |
|
| page 8). |
| Burner ports are clogged. | Clean with a straight pin (see pages 11 |
|
| and 12). |
|
|
|
Burner flames | Burner ports are clogged. | Clean with a straight pin (see pages 11 |
are uneven |
| and 12). If this fails, call an authorized |
|
| WhirlpoolSM service technician for |
|
| service. |
|
|
|
Burner flames |
| Contact an authorized WhirlpoolSM |
lift off ports, |
| service technician to check air/gas |
are yellow, or |
| mixture. |
are noisy when |
|
|
turned off |
|
|
|
|
|
|
| continued on next page |
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