If You Need Assistance
Or Sewice
This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed descrip- tion of the problem, your appliance’s complete model and serial numbers and the purchase date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM POSSIBLE CAUSE
Nothing will Cooktop is not properly
operate connected to gas and electri- cal supplies.
A household fuse has blown or a circuit breaker has tripped.
Controls are not set correctly.
The flow of combustion and/ or ventilation air to the cooktop is blocked.
Burner fails to Cooktop is not wired into a
lightlive circuit with proper volt- age.
A household fuse has blown or a circuit breaker has tripped.
Burner ports are clogged.
Burner flames Burner ports are clogged. are uneven
Burner flames Air/gas mixture is incorrect. lift off ports, are
yellow, or are noisy when turned off
SOLUTION
Contact an authorized Whirlpool@ service technician to reconnect cooktop to gas and electrical supplies. (See Installation Instructions.)
Replace household fuse or reset circuit breaker.
Reset controls, if needed.
Remove blockage to airflow to and around cooktop.
Wire the cooktop into a live circuit with proper voltage. (See Installation Instructions.)
Replace household fuse or reset circuit breaker. In case of prolonged power failure, manually light burners (see
we 8).
Clean with a straight pin (see page 12).
Clean with a straight pin (see page 12). If this fails, call an authorized
Whirlpool service technician for service.
Contact an authorized Whirlpool service technician to check air/gas mixture.
continued on next page
13
