TROUBLESHOOTING – WASHER cont.
In the U.S.A. |
| In Canada | |||||||||||||||||||
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First try the solutions suggested here or visit our website to possibly avoid the cost of a service call.
In U.S.A. www.whirlpool.com/help – In Canada www.whirlpool.ca.
If you experience
Possible Causes
Solution
Washer not performing as expected (cont.)
Washer won’t run | Check proper electrical supply. | Plug into a grounded outlet or reconnect power. |
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or fill, washer stops |
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| Do not use an extension cord. |
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working (cont.) |
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| Ensure there is power to outlet. |
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| Reset a tripped circuit breaker. Replace any blown fuses. |
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| NOTE: If problems continue, contact an electrician. |
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| Normal washer operation. | Door must be closed for washer to run. |
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| Washer will pause during certain phases of cycle. Do not |
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| interrupt cycle. |
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| Washer spins the dry load for several minutes before filling to |
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| determine if load is balanced. You may hear the hum of the |
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| spins. This is normal. |
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| Washer not loaded as | Remove several items, rearrange load evenly in basket and add |
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| recommended. | detergent. Close door and press PUSH TO START. |
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| Do not add more than 1 or 2 additional items after cycle has |
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| started to avoid tightly packing or unbalancing. |
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Washer not draining/ | Empty pockets and use garment | Small items may have been caught in pump or between basket |
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spinning, loads are | bags for small items. | and tub, which can slow draining. |
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still wet | Use a cycle with a low spin speed. | Cycles with lower spin speeds remove less water than cycles |
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| with high spin speeds. Use the recommended cycle/speed spin |
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| for your garment. To remove extra water in the load, select Spin. |
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| Load may need to be rearranged to allow even distribution of the |
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| load in the basket. |
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| Washer not loaded as recommended. | Tightly packing or unbalanced loads will not allow the washer to |
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| spin correctly, leaving the load wetter than normal. See “Using |
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| Your Washer” for loading recommendations. |
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| Check plumbing for correct drain hose | Check drain hose for proper installation. Use drain hose form |
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| installation. Drain hose extends into | and securely attach to drainpipe or tub. Do not tape over drain |
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| standpipe farther than 4.5" (114 mm). | opening. Lower drain hose if the end is higher than 96" (2.4 m) |
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| above the floor. Remove any clogs from drain hose. |
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| Too much detergent causing suds | Always measure and follow detergent directions for your load. |
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| to slow or stop draining and spinning. | To remove extra suds, select Rinse and Spin. Do not add |
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| detergent. |
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19
