TROUBLESHOOTING – WASHER cont.
First try the solutions suggested here or visit our website to possibly avoid the cost of a service call.
In U.S.A. www.whirlpool.com/help – In Canada www.whirlpool.ca.
If you experience
Possible Causes
Solution
Washer not performing as expected (cont.)
Not cleaning or | Using too much detergent. | The suds from too much detergent can keep washer from |
removing stains (cont.) |
| operating correctly. Always measure detergent and follow |
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| manufacturer’s directions based on load size and soil level. |
| Not using correct cycle for fabric type. | Use a higher soil level cycle option and warmer wash |
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| temperature to improve cleaning. |
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| Use Heavy cycle for tough cleaning. |
| Not using dispensers. | Use dispensers to avoid chlorine bleach and fabric softener |
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| staining. |
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| Load dispensers before starting a cycle. Set FABRIC SOFTENER |
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| to ON when using fabric softener. |
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| Do not add products directly to load. |
| Not washing like colors together. | Wash like colors together and remove promptly after the cycle |
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| is complete to avoid dye transfer. |
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Incorrect dispenser | Clogged dispenser. | Use only liquid chlorine bleach in the bleach dispenser. Use only |
operation |
| fabric softener in the fabric softener dispenser. |
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Fabric damage | Sharp items were in pockets during | Empty pockets, zip zippers, and snap or hook fasteners before |
| wash cycle. | washing to avoid snags and tears. |
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| Strings and straps could have tangled. | Tie all strings and straps before starting wash load. |
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| Items may have been damaged before | Mend rips and broken threads in seams before washing. |
| washing. |
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| Fabric damage can occur if load is | Load garments in loose heaps evenly around the basket wall. |
| tightly packed. | Load with dry items only. |
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| Use cycle designed for the fabrics being washed. |
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| Add only 1 or 2 garments after washer is started. |
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| Liquid chlorine bleach may have been | Do not pour liquid chlorine bleach directly onto load. Wipe up |
| added incorrectly. | bleach spills. |
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| Undiluted bleach will damage fabrics. Do not use more than |
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| recommended by manufacturer. |
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| Do not place load items on top of bleach dispenser when |
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| loading and unloading washer. |
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| Garment care instructions may not | Always read and follow garment manufacturer’s care label |
| have been followed. | instructions. |
Odors | Monthly maintenance not done as | See “Washer Care” in “Washer/Dryer Maintenance.” |
| recommended. |
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| Unload washer as soon as cycle is complete. | |
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| Using too much detergent. | Be sure to measure correctly. Always follow the manufacturer’s |
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| directions. |
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| See “Washer Care” section. |
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Adding laundry packet incorrectly. | Be sure laundry packet is added to washer basket before | |
packet not dissolving |
| adding clothes. Do not add packet to dispenser. Follow the |
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| manufacturer’s instructions to avoid damage to your garments. |
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