TROUBLESHOOTING
First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)
to possibly avoid the cost of a service call.
www.whirlpool.com
PROBLEM | POSSIBLE CAUSES | SOLUTIONS |
Nothing will operate | Power supply cord is unplugged. | Plug into a grounded outlet. |
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| Household fuse is blown, or a | Replace the fuse or reset the circuit breaker. If the problem |
| circuit breaker is tripped. | continues, call an electrician. |
Cooktop will not operate |
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The control knob is not set | Push in knob before turning to a setting. | |
| correctly. |
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Excessive heat around |
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Cookware is not the proper size. | Use cookware about the same size as the surface cooking | |
cookware on cooktop |
| area, element or surface burner. Cookware should not extend |
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| more than ¹⁄₂" (1.3 cm) outside the cooking area. |
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Cooktop cooking results not | Control knob set to incorrect | See “Cooktop Use” section. |
what expected | heat level |
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| Range is not level. | Level the range. See the Installation Instructions. |
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Oven cooking results not what | Range is not level. | Level the range. See the Installation Instructions. |
expected |
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| The temperature set was | |
| incorrect. |
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| Racks were positioned | See “Positioning Racks and Bakeware” section. |
| improperly. |
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| Not enough air circulation around | See “Positioning Racks and Bakeware” section. |
| bakeware. |
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| Batter distributed unevenly in | Check that batter is level in the pan. |
| pan |
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| Incorrect length of cooking time | Adjust cooking time. |
| was used. |
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| Oven door was opened during | Oven peeking releases oven heat and can result in longer |
| cooking. | cooking times. |
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| Rack is too close to bake burner, | Move rack to higher position in the oven. |
| making baked items too brown |
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| on bottom. |
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| Pie crusts browning too quickly. | Use aluminum foil to cover the edge of the crust and/or reduce |
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| baking temperature. |
ACCESSORIES
For accessories, you can visit our website at www.whirlpool.com/cookingaccessories.
Canning Unit Kit
(coil element models) Order Part Number 242905
Cooktop Care Kit
(ceramic glass models)
(includes cleaner, protectant, scraper, and applicator pads)
Order Part Number 31605
Cooktop Protectant
(ceramic glass models) Order Part Number 31463
affresh™ Stainless Steel Cleaning Wipes
(stainless steel models)
Order Part Number W10355049
affresh™ Cooktop Cleaner | Granite Cleaner and Polish | |
(ceramic glass models) | Order Part Number W10275756 | |
Order Part Number W10355051 | Gas Grate and Drip Pan Cleaner | |
affresh™ Stainless Steel Cleaner | ||
Order Part Number 31617A | ||
(stainless steel models) |
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Order Part Number W10355016 | Gourmet Griddle | |
affresh™ Kitchen and Appliance | Order Part Number 4396096RB | |
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Cleaner | Porcelain Broiler Pan and Grid | |
Order Part Number W10355010 | Order Part Number 4396923 | |
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Cooktop Cleaning Pads | Premium Broil Pan and Roasting Rack | |
(ceramic glass models) | ||
Order Part Number W10123240 | ||
Order Part Number 31609 | ||
www.whirlpool.com/broilerpan | ||
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Cooktop Scraper |
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(ceramic glass models) |
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Order Part Number WA906B |
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