Turntable alternates rotation directions
■This is normal and depends on motor rotation at beginning of cycle.
Display shows messages
■Is the display showing “:”?
There has been a power failure, or the Clock time has been turned off. See “Display” section to clear display. See “Clock” section to reset or turn on Clock.
Display shows time countdown, but the microwave oven is not operating
■Is the Timer in use? See “Timer” section.
Cooking times seem too long
■Is the cooking power set properly? See “Microwave Cooking Power” section.
■Are large amounts of food being heated?
Larger amounts of food need longer cooking times.
■Is the incoming voltage less than that specified in “Electrical Requirements?”
Have a qualified electrician check the electrical system in the home.
Interference with radio, TV, cordless phone, etc.
■Is the microwave oven plugged into the same outlet? Try a different outlet for the electronic device.
■Is the radio or TV receiver near the microwave oven? Move the receiver away from the microwave oven, or adjust the radio or TV antenna.
■Are the microwave oven door and sealing surfaces clean? Make sure these areas are clean.
■Is the cordless phone frequency 2.4 GHz?
Some 2.4
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check “Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you use only FSP® replacement parts. FSP® replacement parts will fit right and work right because they are made with the same precision used to build every new WHIRLPOOL® appliance.
To locate FSP® replacement parts in your area, call us or your nearest Whirlpool designated service center.
IntheU.S.A.
Call the Whirlpool Customer eXperience Center toll free:
Our consultants provide assistance with:
■Features and specifications on our full line of appliances.
■Installation information.
■Use and maintenance procedures.
■Accessory and repair parts sales.
■Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).
■Referrals to local dealers, repair parts distributors and service companies. Whirlpool designated service technicians are trained to fulfill the product warranty and provide after- warranty service, anywhere in the United States.
To locate the Whirlpool designated service company in your area, you can also look in your telephone directory Yellow Pages.
For further assistance
If you need further assistance, you can write to Whirlpool Corporation with any questions or concerns at:
Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI
Please include a daytime phone number in your correspondence.
InCanada
Call the Whirlpool Canada LP Customer eXperience Centre toll free:
Our consultants provide assistance with:
■Features and specifications on our full line of appliances.
■Use and maintenance procedures.
■Accessory and repair parts sales.
■Referrals to local dealers, repair parts distributors, and service companies. Whirlpool Canada LP designated service technicians are trained to fulfill the product warranty and provide
For further assistance
If you need further assistance, you can write to Whirlpool Canada LP with any questions or concerns at:
Customer eXperience Centre
Whirlpool Canada LP
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
ReplacementParts
Glass Turntable | Turntable Support/Roller Assembly |
Part Number W10315165 | Part Number W10315166 |
Cleaning Supplies
Heavy Duty Degreaser | |
Part Number 31552 | Part Number 31682 |
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