Winix WDH 851, WDH 871 owner manual Troubleshooting, Error Codes, Product Specifications

TROUBLESHOOTING

Before calling for service, try the suggestions below to see whether you can solve your problem without outside help.

PROBLEMS	CHECK POINT	SOLUTIONS
Dehumidifier does not	Is the power cord plugged into	Plug the power cord securely into a
work when pressing	a grounded 3-prong outlet?	grounded 3-prong outlet.
the POWER ON	Is BUCKET FULL light on?	Empty the water bucket and
button.	Does BUCKET FULL light
		re-install.
	appear after emptying the	Check the float switch to make sure
	water bucket?
		it is free and not obstructed.
Dehumidifier is running,	Is the compressor running as	The unit may be in the defrost
but not drawing any	well as the fan?	mode. The fan is running but not the
water	Is there frost on the coils?	compressor. The unit will return to
	Is the season late fall, winter,	dehumidification automatically.
		Generally when temperatures drop
	or early spring?
		outside during colder seasons,
		humidity levels drop causing the
		amount of moisture in the air to be
		minimal. This will result in the unit
		not drawing as much water as it does
		during warmer seasons.
Loud noise and/	Is the unit on a level surface?	Move the unit to a level surface.
or vibration during
operation.
Sounds.	Sounds like flowing water	This is the normal sound of the
	during and after operation.	refrigerant flowing through the coils.
	It makes a pinging sound.	Normal sound of expansion and
		contraction caused by temperature
		changes.
Low airflow out of	Are the filters and grills dirty?	Clean the FRONT GRILL and AIR
machine.		FILTER.
Water does not drain	Check the DRAIN CON-	Re-install it according to this manual.
through garden hose.	NECTOR making sure it is
	installed securely.
	Check the garden hose for	Flatten the hose or remove block-
	tangles or folds.	age.
Water does not drain	Check the connecting hose	Re-install drain hose according to
through pump drain	for tangles or folds.	this manual.
hose.		Flatten the hose or remove blockage.
	Does pump display light	Turn on the pump.
	appear?

ERROR CODES

CodeError	Error Type	Possible Causes	Corrective Actions
E3	Pump Drain	1. Improper	1.	Unplug the dehumidifier.
		bucket	2.	Remove the bucket.
		installation.	3.	Check to make sure that there is nothing
		2. Blockage to		blocking the connection at the base of the
		drain hose
				pump or the bucket.
		system.
			4.	Reinstall the bucket, taking care that it is
		3. Back flow of
				installed properly.
		water through	5.
		pump drain		Check to make sure that the pump drain
		hose.		hose is not crimped or blocked.
		4. Improper pump	6.	Check to make sure that the pump drain
		drain hose		hose is not both under water and sitting at
		installation.		a height above the dehumidifier – this can
		5. Faulty drain
				cause a “back flow” of water from the hose
		pump.
				to the dehumidifier.
			7.	Remove and reinstall the pump drain hose,
				taking care that the pump drain hose is
				installed properly.
			8.	Plug the dehumidifier in and restart

PRODUCT SPECIFICATIONS

Classification	Specification		Remark
Model	WDH 871	WDH 851
Power Supply	AC 115V/60(Hz)	AC 115V/60(Hz)
Moisture Capacity	70 Pints	50 Pints	24-Hour Period
Control Type	Electronic	Electronic
Refrigerant	R-410A / 11.29 OZ	R-410A / 9.88 OZ	320g/280g
Humidity Setting	35-70%	35-70%	5% Increments
Cycle Run Time	3,6,12 Hr	3,6,12 Hr
Fan Motor Speed	2 Stage	2 Stage	High/Low
Dimensions	15.75X26.3X13.31 in	15.75X26.3X13.31 in	400x668x338mm
Net Weight	47.8 lbs	46.7 lbs
	(21.7Kg)	(21.2Kg)
Operating Temp.	36°F-99°F	36°F-99°F
Drain Pump	12V DC	12V DC
Pump Drain Hose	0.25 in X 18 ft	0.25 in X 18 ft
	(6.35 X 5,486 mm)	(6.35 X 5,486 mm)
Recommended	Winix dehumidifiers are suitable for use in large
Room Size	basements to small rooms.

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