Support4

Support for the Xerox DocuMate range of scanners is provided directly by Visioneer. All DocuMate scanners come with US-based, toll-free technical support by contacting Visioneer at 1(800) 648-0410. Warranties are valid in the U.S. and Canada. An online Knowledgebase for troubleshooting and support information is also available 24/7 at www.xeroxscanners.com.

Note

If you require training and/or support for FreeFlow Makeready, or the Makeready Scan and Print application, contact your local Xerox Analyst for assistance. The scope of support provided by Visioneer for the Xerox DocuMate scanners as part of the initial installation is limited to installing the scanner and device drivers, and performing a test scan to validate operability.

Service/Maintenance Kits

Over time, all scanners require occasional cleaning and maintenance in order to keep the product in good working order. Visioneer offers maintenance kits that may be purchased to maintain the scanner. Each kit contains cleaning supplies, as well as replacement rollers, and pads.

Frequent paper jams are a symptom of a worn roller assembly. A worn roller can cause documents to feed in skewed at an angle, or multiple pages to feed at the same time. A worn roller should be replaced to avoid damage to the scanner’s internal parts. Before replacing the roller you should clean it as excessive dust on the roller will make it appear worn and smooth. For questions regarding replacement parts or ordering information, refer to the scanner User’s Guide or contact your local authorized Visioneer distributor.

FreeFlow Scanner Support

Comprehensive TWAIN support falls outside of the Xerox Field Service Maintenance Agreement (FSMA). Issues found with FreeFlow Makeready and a supported Xerox DocuMate scanner will only be addressed if they can be reproduced on a reference scanner available to the Xerox Customer Support Center (XCSC).

In addition, the following limitations may apply when scanning from Makeready via a supported Xerox DocuMate scanner and the TWAIN (version 1.9 or above) interface:

Image quality or performance-related problems are not supported

Optimization and targeting for a particular Xerox black and white or color printer is not supported

The [Fit to output stock size] selection under [Reduce/Enlarge] in FreeFlow Makeready is not supported

The input page size passed from the FreeFlow Makeready Scan and Print user interface may not match Data Source capabilities and, thus, may not be effective. To choose an exact input page size, customers should make a selection from the [Advance Scanning] user interface

The [Rotate] selection under [Image Orientation] in FreeFlow Makeready is not supported

Performance and Image Quality Expectations Guide

4-1

Page 20 Page 22
Page 21
Image 21
Xerox 4790 specifications Support4, FreeFlow Scanner Support, Service/Maintenance Kits
Page 20 Page 22

4790 specifications

The Xerox 4790 is a robust production printer designed for high-volume printing environments. Recognized for its exceptional performance and reliability, it stands out in the world of digital printing, making it a preferred choice for businesses aiming to enhance their document output capabilities.

One of the main features of the Xerox 4790 is its high-speed printing capability. This machine can produce up to 110 pages per minute, making it ideal for organizations that require fast turnaround times. The printer supports various media sizes, including letter, legal, and even custom sizes, providing versatility for different print jobs.

In terms of technology, the Xerox 4790 incorporates advanced laser printing technology, ensuring sharp text and vibrant images. The printer’s offering of a resolution of up to 1200 x 1200 dpi guarantees high-quality prints, suitable for both crisp documents and graphics-rich materials. It also features automatic duplexing, allowing for efficient double-sided printing, which not only saves paper but also reduces operational costs.

Another notable characteristic of the Xerox 4790 is its user-friendly interface. The device comes equipped with a large touchscreen display that simplifies navigation through the various settings and functions. Users can easily access print settings, monitor job status, and make adjustments with a few taps, enhancing overall productivity.

The Xerox 4790 is also designed with robust finishing options. It can be configured with various finishers such as staplers, hole punchers, and booklet makers, allowing users to produce professional-quality documents directly from the printer. This capability saves time in post-printing processes and streamlines workflow.

Security is a critical factor for any production environment, and the Xerox 4790 addresses this concern with features such as secure printing and data encryption. These functionalities help protect sensitive information and ensure that documents are only accessible to authorized personnel.

Furthermore, the printer is equipped with connectivity options, including Ethernet and USB ports, as well as mobile printing capabilities. This allows users to print from smartphones and tablets, facilitating a more flexible working environment.

Overall, the Xerox 4790 combines speed, quality, and versatility, making it a standout choice for businesses looking to optimize their printing processes while maintaining high standards of output quality. With its array of features and advanced technologies, the Xerox 4790 represents a significant advancement in production printing solutions.
Top Page Image Contents