6
Problem solving
Jam clearance
The stacker does not detect error conditions such as media jams. If a media jam occurs, the motor drive and blower switches off, and the stacker no longer accepts media. This is the only indication that the stacker is no longer functioning.
Media jams may occur as the media is exiting the printer or as the media is entering the stacker. When jams occur, the stacker and printer shut down, and the printer displays an error code.
Media must be cleared from the stacker and the printer, if necessary, before a print job can continue.
&OHDULQJPHGLDMDPV
Use the following procedure in order to clear a media jam from the stacker:
1.Move the stacker by pulling the entire stacker outward and away from the printer.
2.Clear any visible, jammed media from the stacker media path.
If part of the media is located in the printer media path, clear the stacker media path first. Refer to the printer operator manual in order to clear the printer media path.
3.If the media, which is exiting the printer, is still connected to the media roll inside the printer, cut the media between the printer and stacker. Refer to the printer operator manual for more information on how to cut the media.
4.Once the media path is cleared, reposition the stacker against the printer.
Ensure that the stacker is positioned correctly. The stacker must be resting against the printer and aligned with the output area of the printer.
Stacker 1000 Operator Manual Problem solving
