XM Satellite Radio XMCK-5P manual Troubleshooting, customer support

customer support

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Troubleshooting

XpressEZ is designed and built to provide you with trouble-free performance without the need for servicing. If it does not appear to be functioning properly, follow these trou- bleshooting steps first to try to remedy the situation yourself:

1.Attach all connections firmly and securely.

2.Make sure the cigarette lighter/auxiliary power socket is clean and free of corrosion.

3.If you have installed XpressEZ in a vehicle and the XpressEZ does not power on, check the 12V adapter fuse by unscrewing the ribbed end of the cigarette lighter adapter. If required, replace with a 1-amp fuse only. If the 12V adapter does not have a removable end-cap, it has an internal fuse that resets itself after it is left unplugged for a period of time.

If you see this on the display:	You should:
No Signal	Something is blocking the XM signal. Move your XM antenna away
	from the obstructed area (e.g., an underground garage). Make sure
	the XM antenna is mounted outside of the vehicle.
Antenna	Be sure that the antenna cable is fully inserted on the connector.
	Make sure the cable is not bent or broken. Turn XpressEZ off, then
	on, to reset this message.
Off Air	The channel you’ve selected is not currently broadcasting.
	Tune to another channel.
Loading	Your XpressEZ is acquiring audio or program information from the
	XM signal. This message should disappear in a few seconds in
	good signal conditions.
Updating	XM is updating your XpressEZ with the latest encryption code.
	Simply wait a few seconds until the update is done. – OR – Youmay
	be attempting to tune to a channel that is blocked or unavailable.
--- (no artist or title)	No program information, such as artist name,song title, or channel
	exists.