Troubleshooting

■ Picture

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Problem

 

 

 

Possible causes and solutions

 

 

 

 

 

 

 

 

 

 

 

 

No picture.

–

Make sure that the cables are connected correctly. (p. 10)

 

 

 

 

– Make sure that the connected TV or the AV receiver is set to the correct input. (p. 10)

 

–

With no disc inserted, or playback stopped, press and hold

and

 

on the front

 

 

 

 

panel simultaneously to set video resolution to the default value.

 

 

 

 

If a picture is still not output, press and hold

 

on the front panel for approximately 5

 

 

 

 

 

seconds to switch NTSC/PAL.

 

 

 

 

 

– When set to Disc Native, a signal that is not compatible with the connected TV is

 

 

output. Change the setting to output a signal that is compatible with the connected TV.

 

 

(p. 33)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Screen freezes and operation buttons

–

Press

 

, then restart playback.

 

 

 

 

 

 

 

 

 

do not work.

–

Turn off the power and turn on the power again.

 

 

 

 

 

– Press and hold p on the front panel for more than 5 seconds, and release to reset this

 

 

Player.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Video is not output with the desired

–

Set to the desired resolution. (p. 33)

 

 

 

 

resolution.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Wide-screen video appears vertically

–

Change the aspect ratio of your TV. (p. 32)

 

 

 

 

stretched, or black bands appear at the

 

 

 

 

 

 

 

 

 

top and bottom of the screen. Or 4:3

 

 

 

 

 

 

 

 

 

video appears horizontally stretched.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Square noise (mosaic) appears on the

–

Blocks in images may be visible in scenes with rapid movement due to the

screen.

 

characteristics of digital image compression technology.

 

 

 

 

 

 

 

 

 

 

The playback screen will be disturbed if

–

This Player complies with analog copy protection. Some discs contain a copy

DVD video is recorded to a VCR, or

 

prohibiting signal. If you try to play back such discs through a VCR, or record to a VCR

played back through a VCR.

 

and play back the signal, the copy protection will prevent normal playback.

 

 

 

 

 

 

 

Audio is not output, or images are not

–

The audio may not be output or the images may not be played back properly for some

played back properly.

 

discs in which copyright-protected contents are recorded.

 

 

 

 

 

 

 

 

 

 

 

 

 

■ Sound

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Problem

 

 

 

Possible causes and solutions

 

 

 

 

 

 

 

 

 

 

 

 

No sound, or sound is distorted.

–

Check that the audio cable is connected correctly. (p. 10)

 

 

 

 

– Turn the volume of TV or AV receiver up.

 

 

 

 

 

– There is no sound during still mode, fast forward, and fast reverse. (p. 8)

 

– Audio may not be output depending on the audio recording status, such as when audio

 

 

other than an audio signal or non-standard audio is recorded for the audio content. (p. 3)

 

 

 

 

 

 

 

 

 

 

Left and right channels of audio are

–

Check the audio connection. (p. 10)

 

 

 

 

reversed, or sound comes out of only

 

 

 

 

 

 

 

 

 

one side.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Audio is not output, or images are not

–

The audio may not be output or the images may not be played back properly for some

played back properly.

 

discs in which copyright-protected contents are recorded.

 

 

 

 

 

 

 

 

 

 

Cannot hear the desired audio type and/

–

Refer to Audio Output setting and “About the audio output formats”. (p. 34, p. 35)

or number of channels.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cannot hear the sound of PIP

–

Set Coaxial / Optical or HDMI to PCM/Reencode. (p. 34)

 

 

 

(secondary audio).

–

To hear secondary audio, press 2ND AUDIO. (p. 6)

 

 

 

 

– Depending on the disc, you may need to set secondary audio on the top menu of the

 

 

disc. (p. 8)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

■ Network

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Problem

 

 

 

Possible causes and solutions

 

 

 

 

 

 

 

 

 

 

Cannot connect to the Internet.

–

When connecting to the Internet by selecting Wired in Connection Setting, connect the

 

 

Network cable properly. (p. 31)

 

 

 

 

–Turn on the connected equipment, such as broadband router or modem.

–Connect the broadband router and/or modem properly.

–If Wireless is selected in Connection Setting, and when you want to connect to the Internet using Ethernet, select Wired properly. (p. 31)

–Properly select Wireless in Connection Setting when you want to connect to the Internet using a wireless LAN. (p. 31)

5information Additional

39 En