36
Troubleshooting

Problem Solution

Disc can’t be played – The CD-R/RW, DVD+R/RW, DVD-R/RW and DVD-RW
(VR format) must be finalized.
– Ensure the disc label is facing up.
– Check if the disc is defective by trying another disc.
– If you have recorded a Picture CD or MP3 CD yourself,
ensure that your disc contains at least 10 pictures or 5 MP3
tracks.
– Region code incorrect.
Picture freezes momentarily
during playback
– Check the disc for fingerprints/scratches and clean with a
soft cloth wiping from center to edge.
The player does not respond to
the Remote Control
–Aim the Remote Control directly at the sensor on the front
of the player.
– Reduce the distance to the player.
– Replace the batteries in the Remote Control.
– Re-insert the batteries with their polarities (+/– signs) as
indicated.
Buttons do not work – To completely reset the player, unplug the AC cord from
the AC outlet for 5-10 seconds.
Player does not respond to
some operating commands
during playback
–Operations may not be permitted by the disc. Refer to the
instructions of the disc jacket.
DVD Player cannot read CDs/
DVDs
– Use a commonly available cleaning CD/DVD to clean the
lens before sending the DVD Player for repair.
Menu items cannot be selected – Press STOP twice before selecting System Menu.
–Depending on the disc availability, some menu items cannot
be selected.
Unable to play DivX movies – Check that the DivX file is encoded in ‘Home Theater’
mode with DivX 5.x encoder.
Unable to select Progressive
Scan on/off
–Check that the output of the video signal is switch to ‘YUV’.
No sound during DivX movies
playback
– The audio code may not be supported by the DVD player.