Troubleshooting guide

Before requesting service, make the below checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem, consult your dealer for instructions.

 

 

 

Power

 

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No power.

≥Insert the AC power cable securely into the household AC outlet.

5

 

 

 

 

The unit is automatically

≥To conserve power, the unit automatically switches to standby after approximately 30 minutes in

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switched to the standby mode.

the stop mode. Turn the power back to ON.

 

 

 

 

 

Operation

 

 

 

 

 

 

 

 

 

 

 

 

 

No response when buttons

≥Some operations may be prohibited by the disc.

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pressed.

≥The unit may not be operating properly due to lightning, static electricity or some other external

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factor.

 

 

 

 

 

 

Reset procedure:

 

 

 

 

 

 

Press [STANDBY/ON] to switch the unit to the standby mode and then back to ON.

 

 

 

 

 

 

Alternatively, press [STANDBY/ON] to switch the unit to the standby mode, disconnect the AC

 

 

 

 

 

 

power cable, and then reconnect it.

 

 

 

 

 

No operations can be performed

≥Check the batteries are installed correctly.

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with the remote control.

≥The batteries are depleted: Replace them with new ones.

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≥Point the remote control at the remote control signal sensor and operate.

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Play fails to start even when

≥Condensation has formed: Wait 1 to 2 hours for it to evaporate.

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[1] (PLAY) is pressed.

≥This unit cannot play discs other than DVD-Video, CD and Video CD.

7

 

 

 

 

Play starts but then stops

≥This unit cannot play DVD-Video with a region number other than “1”, “ALL” or multiple region

7

 

 

 

 

immediately.

numbers including “1”.

 

 

 

 

 

 

≥The disc may be dirty and may require cleaning.

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≥Ensure that the disc is installed with the label of the side to be played facing upwards.

8

 

 

 

 

Alternative languages fail to be

≥An alternative language is not selected with discs which do not contain more than one language.

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selected.

≥In the case of some discs, the alternative language cannot be selected with [AUDIO] or

8

 

 

 

 

 

[SUBTITLE]. Try selecting it from the disc’s menu if one is available.

 

 

 

 

 

No menus.

≥Menus are only displayed if they are recorded on the disc.

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Reference

 

No subtitles.

≥Subtitles appear only with discs that contain them.

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≥Subtitles are cleared from the television. Display the subtitles.

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Soundtrack and/or subtitle

≥The language is not recorded on the disc.

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language is not the one selected

 

 

 

 

 

 

with the SETUP menus.

 

 

 

 

 

 

Angle cannot be changed.

≥This function is dependent on software availability. Even if a disc has a number of angles

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recorded, these angles may be recorded for specific scenes only.

 

 

 

 

 

 

 

 

 

 

 

 

CINEMA DIALOGUE has no effect.

≥This feature does not work when the unit is outputting bitstream signals.

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You have forgotten your ratings

≥Reset all the settings to Factory Preset.

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password.

While stopped, press and hold [:] and [;] on the unit and then also press and hold [<]

 

 

 

 

 

 

on the unit until “Initialized” disappears from the television. Turn the unit off and on again.

 

 

 

 

 

 

All settings will return to the default values.

 

 

 

 

 

Picture

 

 

 

 

 

 

 

 

 

 

 

 

 

Picture distorted.

≥Some distortion is normal during SEARCH.

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No picture.

≥Ensure that the equipment is connected properly.

5

 

 

 

 

 

≥Make sure the television is on.

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≥Ensure the television’s video input setting (e.g., VIDEO 1) is correct.

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The picture shown on the

≥Go to the Video menu in the SETUP screen, and change “TV Aspect” to suit your television. You

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television is not normal.

may also need to change the screen mode on the television itself.

 

 

 

 

 

(The sides of the picture are cut

≥Ensure that the unit is connected directly to the television, and is not connected through a video

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off or black bands appear at the

cassette recorder.

 

 

 

 

 

top and bottom of the screen.)

≥The 4:3 TV ZOOM function is on.

15

 

 

 

 

Picture quality is poor.

≥Check the settings in the On-Screen Menu Icons’ Video menu.

14

 

 

 

 

Sound

 

 

 

 

 

 

 

 

 

 

 

 

 

No sound.

≥Check the connections.

4, 5

 

 

 

 

Distorted sound.

≥Check the volume on the equipment you have connected.

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≥Ensure that the input settings for the television and stereo system are correct.

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≥Turn ADVANCED SURROUND off if it causes distortion.

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Piercing noise comes from the

≥If you have connected this unit to other equipment through the DIGITAL AUDIO OUT terminal,

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speakers.

ensure you have selected the correct settings for “Dolby Digital” and “DTS Digital Surround” in

 

 

 

 

 

 

the SETUP menu’s Audio menu.

 

 

 

 

RQT6573

 

 

 

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