Troubleshooting

Refer to the chart below if this system does not function properly. If the problem you are experiencing is not listed below or if the instructions given below do not help, disconnect the AC adaptor and contact your authorized YAMAHA dealer or service center.

PROBLEM

 

 

 

CAUSE

REMEDY

 

 

 

 

 

 

 

 

The speakers are

The USB cable is not connected securely.

Remove the USB cable from the speaker and computer,

recognized as an

 

 

 

 

then re-connect it securely. Also, turn off and on the power

“unknown device”

 

 

 

 

to the speakers.

 

by the computer.

 

 

 

 

 

 

 

 

 

You did not complete the USB Driver

Turn off the power to the speakers, remove the USB cable,

 

 

Install procedure correctly.

then turn on the power to the speaker again. If the USB

 

 

 

 

 

Driver is still not recognized, re-install it.

 

 

 

 

 

 

 

 

No sound comes

The AC adaptor is not properly plugged

Insert the AC adaptor firmly into the AC outlet.

from the speakers.

into the AC outlet.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The

 

 

(standby/on) button is turned off or

Plug the AC adaptor completely into the AC outlet and DC

 

 

 

 

the AC adaptor is not plugged into the AC

connector, then turn on the

 

 

 

(standby/on) button.

 

 

 

 

 

 

 

 

 

outlet and the DC connector completely.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The volume is set to minimum.

Turn the speaker VOLUME control to the right to increase

 

 

 

 

 

the volume.

 

 

 

 

 

 

 

 

 

 

The level of the input signal is too low.

Turn up the volume on the connected device.

 

 

 

 

 

 

 

 

 

Connections are faulty or incomplete.

Make the connections again, firmly, or use a different cable.

 

 

 

 

 

 

 

 

 

You are using a slow-speed USB cable.

Make sure you use the USB cable included in the package

 

 

 

 

 

or an equivalent high-speed USB cable.

 

 

 

 

 

 

 

 

 

Playback sound is

Playback is affected by other open applica-

Close other open applications.

 

interrupted.

tions.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Sound is distorted.

The level of the input signal is too high.

Turn down the volume on the connected device.

 

 

 

 

 

 

 

 

Noise.

Connections are faulty or incomplete.

Make the connections again, firmly, or use a different cable.

 

 

 

 

 

 

 

 

 

 

Note 1: USB ports are delicate. Handle them with care. Do not insert USB plugs forcefully or you may damage the port.

Note 2: For more information on issues related to OS, consult the your computer manual or your computer dealer.

English

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