Something Not Working
If your appliance is not working correctly, please carry out the following checks before calling out an engineer.
SYMPTOM |
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| POSSIBLE CAUSE |
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| SOLUTION |
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The machine does not start |
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| The ON/OFF button has not been |
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| Press the ON/OFF button |
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up |
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| The lid is not properly closed |
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| Close the lid |
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| The appliance is not plugged in |
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| Plug in the appliance |
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| There is no electricity supply from |
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| Check the fuse |
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| the wall socket |
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| The programme selector dial is not |
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| Turn the selector dial to the |
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| correctly positioned |
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| required programme |
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The machine does not fill |
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| The water is not turned on |
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| Turn on the water |
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| The water supply has been cut off |
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| Wait until the water supply is |
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| restored |
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| The inlet hose is kinked |
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| Straighten the inlet hose |
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| The water pressure is too low |
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| Consult a qualified plumber |
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| The water inlet filter is clogged |
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| Clean the filter |
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The machine empties as it |
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| The end of the drain hose is too low |
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| Position the drain hose at the |
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fills |
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| correctheight(between70and100cm) |
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| The end of the drain hose is sub- |
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| merged in water |
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| is not submerged |
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The machine does not drain |
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| The Rinse Hold Plus button has |
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| Release the Rinse Hold Plus |
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or spin |
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| been pressed |
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| button |
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| The drain filter is clogged |
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| Clean the filter |
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| The drain hose is bent |
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| Straighten the hose |
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| The drainage system pipes are |
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| Consult a plumber |
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| blocked |
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| The drain hose extension is |
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| Consult a plumber |
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| incorrect |
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| The wash load is unbalanced |
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| Reload the washing and select |
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| a spin programme |
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The machine leaks or |
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| Too much detergent |
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| Reduce the quantity of detergent |
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overfills |
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| Unsuitable detergent |
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| Use only detergent for |
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| automatic washing machines |
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| The detergent dispenser is blocked |
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| Clean the dispenser |
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| The end of the drain hose is not |
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| correctly positioned |
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The machine vibrates or is |
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| The internal packing and/or transit |
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| Remove internal packing/ |
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noisy |
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| bolts have not been removed |
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| transit bolts |
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| The wash load is unevenly distributed |
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| See hints and tips section |
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| The machine is overloaded |
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| Observe the maximum loads |
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| quoted for the programme |
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The lid does not open |
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| The safety device has locked it |
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| Wait 2 minutes after pro- |
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| gramme end before opening |
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| the lid |
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