Symptom

Possible causes

 

 

 

The door will not open

■

The programme is still running (the door locked light is on).

 

■

The door lock has not yet released.

 

■

There is water in tub.

 

 

 

The machine makes an unusual

■

The machine is fitted with a type of motor which makes an unusual

noise

 

noise compared with other traditional motors. This new motor ensures a

 

 

softer start and more even distribution of the laundry in the drum when

 

 

spinning, as well as increased stability of the machine.

 

 

 

Spinning starts late or the machine

■

The electronic unbalance detection device has cut in because the

does not spin

 

laundry is not evenly distributed in the drum. The laundry is

 

 

redistributed by reverse rotation of the drum. This may happen several

 

 

times before the unbalance disappears and normal spinning can resume.

 

 

If, after 10 minutes, the laundry is still not evenly distributed in the

 

 

drum, the machine will not spin. In this case, redistribute the load

 

 

manually and reselect the spin programme.

 

 

 

No water is visible in the drum

■

Machines based on modern technology operate very economically

 

 

using very little water without affecting performance.

 

 

 

The machine does not dry or does

■

The drying time has not been selected

not dry properly

■

The water taps are not turned on

 

■

The drain filter is clogged

 

■

The machine is overloaded

 

■

The selected drying time or sector are not suitable for the laundry

 

 

 

If after the above checks, there is still a fault, call your local Zanussi Service Force Centre.

Service & Spare Parts

If you require an engineer or wish to purchase spare parts contact your local Zanussi Service Force Centre by telephoning:

0870 5 929929

Your telephone call will be routed to the Service Centre covering your post code area.

Further information can be found in the accompanying customer care booklet and also in your telephone directory under “Z”.

When you call the Service Force Centre please make sure you give the model and serial number of the appliance.

Customer Care

For general enquiries concerning your Zanussi appliance or for further information on Zanussi products, please contact our Customer Care Department by letter or telephone as follows:

Customer Care Department

Zanussi

55-77 High Street

Slough

Berkshire

SL1 1DZ

Tel 08705 727727

This information can be found on the rating plate (see picture) or on the guarantee card.

In-guarantee customers should ensure that the above checks have been made as the engineer will make a charge if the fault is not a mechanical or electrical breakdown. Please note that proof of purchase is required for any in-guarantee service calls.

 

Mod

 

Prod. No

P0042

Ser. No

 

23

Page 22 Page 24
Page 23
Image 23
Zanussi WJS 1397 W manual Service & Spare Parts, 0870 5, Customer Care
Page 22 Page 24

WJS 1397 W specifications

The Zanussi WJS 1397 W is a front-loading washing machine that blends efficiency, performance, and user-friendly features. Designed with modern households in mind, it caters to those who seek the perfect balance between functionality and energy efficiency.

One of the standout features of the Zanussi WJS 1397 W is its large capacity. With a drum that can accommodate up to 9 kg of laundry, this model is ideal for bigger families or those who frequently wash bulkier items. The machine optimizes washing cycles to handle large loads effectively while maintaining exceptional cleaning results.

Energy efficiency is a critical consideration when choosing a washing machine, and the WJS 1397 W scores high on this front. It carries an impressive energy efficiency rating, ensuring that it consumes less electricity without compromising the cleaning quality. This aspect not only promotes sustainability but also helps in reducing monthly energy bills.

The WJS 1397 W is packed with various washing programs tailored to meet diverse laundry needs. These include specialized settings for cottons, synthetics, delicates, and more, allowing users to select the ideal program for each fabric type. Additionally, the machine comes with a quick wash option that can complete a cycle in as little as 30 minutes, perfect for when time is of the essence.

Another notable technology in this model is the delicate care feature, which adjusts the washing mechanics to protect sensitive garments, preventing damage while still delivering thorough cleaning. It also incorporates a variable spin speed feature, allowing users to customize the drying process based on their preferences.

The intuitive and user-friendly interface is designed for ease of use, featuring a clear display and easy-to-navigate control dials. The delayed start function allows users to schedule washes at their convenience, further adding to the machine's versatility.

In terms of reliability, the Zanussi WJS 1397 W is built to last, with robust components that withstand frequent use. Its sleek and modern design fits perfectly in any laundry space, while also being compact enough for apartments or smaller homes.

Overall, the Zanussi WJS 1397 W is an excellent choice for those looking for a dependable and efficient washing machine that combines advanced technologies with practical features to enhance the laundry experience.
Top Page Image Contents