Zanussi ZMU17MXL manual After-sales service and spare parts, If the microwaves are not operating

ZMU17MXL English

After-sales service and spare parts

If the appliance does not work correctly, carry out the following checks first before contacting the local After-Sales Service Centre.

If the oven does not start:

•Check that the appliance is connected to the mains.

•Check that the plug is pushed in properly.

•If appropriate, replace the fuse in the plug by another of the same rating and check that the plug is wired correctly.

•Check that any switch, at the wall socket or elsewhere in the circuit, is ON.

•Check that the wall socket is working by plugging in something else that you know is working.

•Check the fuse in the fuse-box.

If the microwaves are not operating:

•The child security feature might have been set (available on some models)

•Check that the controls have been set correctly.

•Check the adjustments/procedures by referring to the instruction manual.

•Check that the door is closed properly. (If particles of food or other things remain stuck in the doorway, the door will not close correctly and the microwave oven will not operate.)

•Check that the Start button is activated.

If the oven still does not work properly after the above checks, contact the local Zanussi After-Sales Service Centre. The address can be found on the following pages of this user guide.

IMPORTANT :

If you call out a technician for one of the above faults or to repair a fault caused by incorrect installation or operation, you will be charged for this call-out even if the appliance is still under guarantee.

When you make your call to the After-Sales Service Centre, you will be asked for the following information:

1.Your name, address and postcode

2.Your telephone number

3.Clear and concise details about the fault

4.The model number

5.The serial number

6.The purchase date

We advise you to write down the information below so that you will have the details to hand:

Model number: ZMU17MXL

Serial number:

Purchase date:

If your appliance is still under guarantee, you must be sure that the necessary checks have been made, because a technician call-out charge will be levied if the problem is not mechanical or electrical.

Please note that your proof of purchase will be required for any call-out made during the guarantee period.

Spare parts

Spare parts can be purchased through your After-Sales Service Centre.

Customer service

For all general enquiries about your Zanussi appliance or for other information on Zanussi products, contact our Customer Service by mail or by telephone.

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