Troubleshooting Guide

Read the following section carefully. This guide will help your ZAP Power System achieve maximum performance. If you cannot adjust your electric bike using this guide, call ZAP at (707) 824-4150.

Our customer service representatives will be glad to help you.

Problem

Possible Cause

Action to be Taken

Insufficient Range

Low tire pressure

Inflate to maximum tire rating

 

Insufficient rider input

Pedal more while riding

 

 

(especially when starting)

 

Over-engaged roller (greater than 1/16”)

Check Easy Installation Guide

 

Poorly tuned bike

Tune brakes, bearings, true wheels

 

 

(If you don’t know how to tune your bike

 

 

correctly, bring your bike to a local bike

 

 

mechanic)

 

Battery is not “broken in”

Charge, use, charge 4-10 times

 

 

before optimum range

 

Cold battery

Keep them warm or indoors when stored

 

 

and charging

 

Battery not fully charged

Keep battery in fully charged condition

 

Heavy rider

Order dual battery upgrade

 

Damaged battery

Replace battery

 

 

 

 

 

 

Drive Roller Slips

Wrong type of tire

Use only semi-slick tire

(Note: Roller should

 

 

never slip against tire)

Improper critical setup distance or

Readjust motor position

 

motor position

(see page 7)

 

Wet roads

Engage cam lever

 

Tire pressure low

Add air to maximum tire rating

 

 

 

 

 

 

Motor Does Not Start

Power switch is in off position

Push switch on the left side of the

 

 

battery tray to ON position

 

 

(Push button until it clicks)

 

Loose wire connections

Check, tighten all connections

 

Battery is drained

Charge battery immediately

 

Electrical fault in wiring

Check all wiring connections

 

 

(battery terminals, motor leads, etc.)

 

 

 

 

 

 

Motor Runs Only on High

Only one motor connected

Plug in second motor

 

 

 

 

 

 

Motor Runs in Reverse

Motor controller leads reversed

Switch leads

 

 

 

 

 

 

Motor Shuts off During Use

Circuit breaker has tripped

Release throttle, wait 10 seconds

 

A) Motor speed setting too

Use low speed setting

 

high for hill incline

 

 

B) Inadequate rider

Pedal more

 

input (pedaling) for incline

 

 

 

 

16

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Zap DX owner manual Troubleshooting Guide

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