ZyWALL 10

Test Your Internet Connection

Launch your web browser and navigate to www.zyxel.com. You don’t need a dial-up program such as Dial Up Networking. Internet access is just the beginning. Refer to the User’s Guide for more detailed information on the complete range of ZyWALL features.

 

Troubleshooting

PROBLEM

CORRECTIVE ACTION

 

 

None of the

Make sure that you have the correct power adapter connected to the ZyWALL and plugged in to an

LEDs turn on

appropriate power source. Check all cable connections.

when you turn

If the LEDs still do not turn on, you may have a hardware problem. In this case, you should contact

on the ZyWALL.

your local vendor.

 

 

 

Cannot access

Check the cable connection between the ZyWALL and your computer or hub. Refer to the Rear Panel

the ZyWALL

section for details.

from the LAN.

Ping the ZyWALL from a LAN computer. Make sure your computer Ethernet card is installed and

 

 

functioning properly.

 

 

Cannot ping any

If the 10/100M LAN LEDs are off, check the cable connections between the ZyWALL and your LAN

computer on the

computers.

LAN.

Verify that the IP address and subnet mask of the ZyWALL and the LAN computers are in the same

 

 

IP address range.

 

 

Cannot get a

The WAN IP is provided after the ISP verifies the MAC address, host name or user ID.

WAN IP address

Find out the verification method used by your ISP and configure the corresponding fields.

from the ISP.

 

 

If the ISP checks the WAN MAC address, you should clone the MAC address from a LAN computer.

 

Click WAN and then the MAC tab, select Spoof this Computer's MAC address - IP Address and

 

enter the IP address of the computer on the LAN whose MAC address you are cloning.

 

 

 

If the ISP checks the host name, enter your computer’s name (refer to the Wizard Setup section in the

 

User’s Guide) in the System Name field in the first screen of the WIZARD.

 

If the ISP checks the user ID, click WAN and then the ISP tab. Check your service type, user name,

 

and password.

 

 

Cannot access

Check the ZyWALL’s connection to the cable/DSL device.

the Internet.

Check whether your cable/DSL device requires a crossover or straight-through cable.

 

 

 

 

Click WAN to verify your settings.

 

 

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