ZyWALL 10W Internet Security Gateway
| Troubleshooting |
| PROBLEM | CORRECTIVE ACTION |
|
|
None of the LEDs turn | Make sure that you have the correct power adapter connected to the ZyWALL and plugged |
on when you turn on the | in to an appropriate power source. |
| ZyWALL. | If the error persists, you may have a hardware problem. In this case, you should contact |
| |
| your local vendor. |
|
|
Cannot access the | Check the cable connection between the ZyWALL and your computer or hub. Refer to the |
ZyWALL from the LAN. | Rear Panel and Connections section for details. |
| Make sure your NIC (Network Interface Card) is installed and functioning properly. |
|
|
Cannot ping any | If the 10/100M LAN LEDs are off, check the cable connection between the ZyWALL and |
computer on the LAN. | your computer or hub. |
| Verify that the IP address and the subnet mask of the ZyWALL and the computers are on |
| the same subnet. |
|
|
Cannot get a WAN IP | The WAN IP is provided after the ISP verifies the MAC address, host name or user ID. |
address from the ISP. | Find out the verification method used by your ISP and configure the corresponding fields. |
| |
|
|
| If the ISP checks the WAN MAC address, click MAINTENANCE and then DHCP Table to |
| display the ZyWALL 's WAN MAC address. Send it to the ISP. |
| If the ISP does not allow you to use a new MAC address, click ADVANCED, WAN and then |
| the MAC tab. Clone the MAC from the LAN as the WAN. ZyXEL recommends that you |
| configure this menu even if your ISP presently does not require MAC address |
| authentication. |
|
|
| If the ISP checks the host name, enter your computer’s name (refer to the Wizard Setup |
| section in the User’s Guide) in the System Name field in the first screen of the WIZARD |
| SETUP. |
| If the ISP checks the user ID, click ADVANCED, WAN and the ISP tab. Check your service |
| type, user name, and password. |
|
|
Cannot access the | Check the ZyWALL’s connection to the cable/xDSL device. |
Internet. | Check whether your cable/xDSL device requires a crossover or |
| |
|
|
| Click ADVANCED and then WAN and verify your settings. |
|
|
8