Prestige 2602R Series Quick Start Guide

 

 

PROBLEM

CORRECTIVE ACTION

Cannot access the

Check the cable connection from your computer to the Prestige.

Prestige from my

Make sure your computer’s IP address is in the same subnet as the Prestige’s IP address

computer.

(see Section 3.1 on page 12).

 

 

Make sure your computer’s Ethernet adapter is installed and functioning properly.

 

If the Prestige’s IP address has changed, then enter the new one as the URL.

 

Use Internet Explorer 6.0 and later or Netscape Navigator 7.0 and later with JavaScript

 

enabled.

 

Make sure you enter the password correctly (the field is case sensitive).

 

If you’ve changed the Prestige’s password and forgotten it, use the RESET button. Press

 

the button in for about 10 seconds (or until the PWR/SYS LED starts to blink), then

 

release it. It returns the Prestige to the factory defaults (password is 1234, LAN IP

 

address 192.168.1.1 etc.).

 

 

Cannot access the

Verify the Internet connection settings in the wizard. Make sure you entered the correct

Internet.

user name and password if you are using PPPoE or PPPoA.

 

 

There is no dial tone.

Check the telephone connections.

 

You can test the telephone wire by using it to connect a telephone to a regular telephone

 

outlet and checking for a dial tone.

 

 

Cannot make voice

Make sure you have the wizard screens properly configured.

calls.

You can also check the Prestige’s IP addresses and VoIP status in the Maintenance

 

Status screen.

 

If the VoIP settings are correct, use speed dial to make peer-to-peer calls. If you can

 

make a call using speed dial, there may be something wrong with the SIP server, contact

 

your voice service provider.

 

 

Cannot call from one

You cannot use a phone connected to the Prestige to call the SIP number of one of the

of the Prestige’s

Prestige’s SIP accounts.

phone ports to the

You can just press “####” on your phone’s keypad to call the Prestige’s other phone port.

other phone port.

 

 

 

3.1 Set Up Your Computer’s IP Address

This section shows you how to set your Windows NT/2000/XP computer to automatically get an IP address. This ensures that your computer can with your Prestige. Refer to your User’s Guide for detailed IP address configuration for other Windows and Macintosh computer operating systems.

1In Windows XP, click start, Control Panel. In Windows 2000/NT, click Start, Settings, Control Panel.

2In Windows XP, click Network Connections. In Windows 2000/NT, click Network and Dial-up Connections.

3Right-clickLocal Area Connection and then click Properties.

4Select Internet Protocol (TCP/IP) (under the General tab in Win XP) and click Properties.

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