Prestige 650H-E

6 Troubleshooting

 

Table 10 Troubleshooting

 

 

PROBLEM

CORRECTIVE ACTION

 

 

None of the LEDs turn

Make sure that you have the correct power adapter connected to the Prestige and

on when you turn on

plugged in to an appropriate power source. Check all cable connections.

the Prestige.

If the LEDs still do not turn on, you may have a hardware problem. In this case, you

 

 

should contact your local vendor.

 

 

Cannot access the

Check the cable connection between the Prestige and your computer or hub. Refer to

Prestige from the LAN.

the Rear Panel Connections section for details.

 

Ping the Prestige from a LAN computer. Make sure your computer Ethernet adapter is

 

installed and functioning properly.

 

 

Cannot ping any

If the LAN LEDs are all off, check the cable connections between the Prestige and your

computer on the LAN.

LAN computers.

 

Verify that the IP address, subnet mask of the Prestige and the LAN computers are in

 

the same IP address range.

 

 

Cannot get a WAN IP

The WAN IP is provided after the ISP verifies the MAC address, host name or user ID.

address from the ISP.

Find out the verification method used by your ISP and configure the corresponding

 

fields.

 

If the ISP checks the user ID, check your service type, user name, and password in the

 

WAN screen.

 

 

Cannot access the

Verify the Internet connection settings in the WAN screen.

Internet.

Make sure you entered the correct user name and password.

 

 

For wireless clients, check that both the Prestige and wireless client(s) are using the

 

same ESSID, channel and WEP keys (if WEP encryption is activated).

 

 

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