BPS-120 User’s Guide

5. Customer Support

When you contact your customer support representative please have the following information ready:

Please have the following information ready when you contact customer support.

•Product model and serial number.

•Warranty Information.

•Date that you received your device.

•Brief description of the problem and the steps you took to solve it.

METHOD

SUPPORT E-MAIL

TELEPHONE1

WEB SITE

REGULAR MAIL

 

SALES E-MAIL

FAX1

FTP SITE

 

LOCATION

 

 

 

 

 

 

 

 

 

WORLDWIDE

support@zyxel.com.tw

+886-3-578-

www.zyxel.com

ZyXEL Communications

 

 

3942

www.europe.zyxel.com

Corp.

 

 

 

6 Innovation Road II

 

 

 

ftp.zyxel.com

 

 

 

Science Park

 

sales@zyxel.com.tw

+886-3-578-

ftp.europe.zyxel.com

Hsinchu 300

 

Taiwan

 

 

2439

 

 

 

 

 

 

 

 

 

 

NORTH

support@zyxel.com

+1-800-255-

www.us.zyxel.com

ZyXEL Communications

AMERICA

 

4101

 

Inc.

 

 

+1-714-632-

 

1130 N. Miller St.

 

 

 

Anaheim

 

 

0882

 

 

 

 

CA 92806-2001

 

 

 

 

 

sales@zyxel.com

+1-714-632-

ftp.us.zyxel.com

U.S.A.

 

 

0858

 

 

GERMANY

support@zyxel.de

+49-2405-

www.zyxel.de

ZyXEL Deutschland

 

 

6909-0

 

GmbH. Adenauerstr.

 

sales@zyxel.de

+49-2405-

 

20/A2 D-52146

 

 

Wuerselen

 

 

6909-99

 

Germany

FRANCE

info@zyxel.fr

+33 (0)4 72 52

www.zyxel.fr

ZyXEL France

 

 

97 97

 

1 rue des Vergers

 

 

+33 (0)4 72 52

 

Bat. 1 / C

 

 

 

69760 Limonest

 

 

19 20

 

 

 

 

France

 

 

 

 

 

 

 

 

 

SPAIN

support@zyxel.es

+34 902 195

www.zyxel.es

ZyXEL Communications

 

 

420

 

Alejandro Villegas 33

 

sales@zyxel.es

+34 913 005

 

1º, 28043 Madrid

 

 

Spain

 

 

345

 

 

 

 

 

 

 

 

 

 

1“+” is the (prefix) number you enter to make an international telephone call.

5