ZyXEL NWD-490 User Manual

5. Troubleshooting

1.The driver was not installed, or installed incorrectly.

z Make sure your PDA or Smart phone’s operating system is either PC 2003 or Mobile 4.2/5.0.

z If you found a previous installed drive exists, create an active connection and uninstall the existing driver in ActiveSync then re-run the software installation.

2.The LED does not behave as expected.

z Remove and reinsert the SDIO adapter.

z Check the hardware connection to see if it works properly.

3.Cannot get IP address from the server. z Contact your network administrator.

z Remove and reinsert the SDIO adapter and soft reset your PDA or Smart phone.

4.Cannot connect to the network.

z Check and re-enter the SSID and the Network key.

z Check with your IT manager to confirm the security settings.

If the problems persist, there may be a hardware problem. In this case, please contact ZyXEL customer support.

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