P-2002 Series User’s Guide

12.5 Problems with the Web Configurator

Table 37 Troubleshooting the Web Configurator

PROBLEM

CORRECTIVE ACTION

 

 

I cannot access the

If the Prestige’s Ethernet IP address or management IP address has changed,

web configurator.

then enter the new one as the URL.

 

Your computer’s IP address must be on the same subnet as the Prestige’s

 

Ethernet IP address or management IP address (whichever you use to access the

 

Prestige).

 

See Section 12.9 on page 99 to check that pop-up windows, JavaScripts and

 

Java permissions are allowed.

 

Ping the Prestige. In the computer, click Start, (All) Programs, Accessories and

 

then Command Prompt. In the Command Prompt window, type "ping" followed

 

by the Prestige’s IP address (192.168.5.1 is the default management IP address)

 

and then press [ENTER]. The Prestige should reply. Otherwise, make sure your

 

computer’s Ethernet adapter is installed and functioning properly.

 

You may also need to clear your Internet browser’s cache.

 

In Internet Explorer, click Tools and then Internet Options to open the Internet

 

Options screen.

 

In the General tab, click Delete Files. In the pop-up window, select the Delete all

 

offline content check box and click OK. Click OK in the Internet Options screen

 

to close it.

 

If you disconnect your computer from one device and connect it to another device

 

that has the same IP address, your computer’s ARP (Address Resolution

 

Protocol) table may contain an entry that maps the management IP address to

 

the previous device’s MAC address).

 

In Windows, use arp -dat the command prompt to delete all entries in your

 

computer’s ARP table.

I access the wrong

This problem may occur if you have more than one Prestige on the same LAN.

Prestige when

Disconnect your Prestige from the network and connect directly through the

using the

Prestige’s PC port. You may also need to delete your computer’s ARP table entry

management IP

for the Prestige’s IP address (see above).

address for access.

 

12.6 Problems with the Password

Table 38 Troubleshooting the Password

PROBLEM

CORRECTIVE ACTION

 

 

I cannot access the

The username is admin. The default password is 1234. The Password and

Prestige.

Username fields are case-sensitive. Make sure that you enter the correct

 

password and username using the proper casing.

 

If you have changed the password and have now forgotten it, you will need to

 

restore the default configuration file (see Section 2.3 on page 31). This restores

 

all of the factory defaults including the password.

Chapter 12 Troubleshooting

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