P-2602HW(L)-DxA Series Quick Start Guide

PSTN Line Pre-fix Number: If you want to make a regular phone call while one of your SIP accounts is registered. Enter a prefix number (1 to 7 digits long) in the PSTN Line Prefix Number field. These numbers tell the ZyXEL device that you want to make a regular phone call.

Relay to PSTN Line: Enter phone numbers for regular phone calls (that do not use the Internet) that you always want to dial without the prefix number. For example, enter emergency phone numbers here.

Click Apply.

4 Phone Calls

When a PHONE light turns on, your SIP account is registered successfully. Dial a numerical SIP number (like “12345” for example) on your phone’s keypad. Use your voice service provider’s dialing plan to make calls through the Internet to regular telephone numbers. See your User’s Guide for other calling options.

Troubleshooting

If you cannot access the Internet, follow these steps.

1Check the device’s lights. If they are different than what is described in Section 2, turn off the device, make sure the connections are correct, and inspect your cables for damage. Turn the device on again.

2Follow the steps in Section 3 again. Make sure you enter the correct information. For example, if your account has a user name and password, make sure you type it correctly. In addition, if you are not sure which encapsulation your ISP uses, contact your ISP.

3If you are using a new Internet account, contact your ISP to make sure it is active.

4If you still have problems, see Troubleshooting in the User’s Guide.

If you can access the Internet, but you cannot make calls through the Internet, follow these steps.

1 Check the PHONE lights. If neither of them is on, make sure that your telephone is connected to the corresponding PHONE port.

2Make sure the VOICE OVER INTERNET SETUP wizard screens are properly configured (see Section 3.3).

3You can also check the VoIP status in the Status screen. See the User’s Guide for more information about this screen.

Viewing Your Product’s Certifications

1Go to www.zyxel.com.

2Select your product from the drop-down list box on the ZyXEL home page to go to that product's page.

3Select the certification you wish to view from this page.

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