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4 Troubleshooting | ||
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PROBLEM | CORRECTIVE ACTION | |
None of the LEDs turn on | Make sure that you have the correct power adaptor connected to the Prestige, it is | |
when you connect the | plugged into an appropriate power source and the Prestige is turned on. | |
Prestige’s power. | Check all cable connections. If the LEDs still do not turn on, you may have a hardware | |
| problem. In this case, you should contact your local vendor. | |
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Cannot access the | Check the cable connection from your computer to the Prestige. | |
Prestige from my | Make sure your computer’s IP address is in the same subnet as the Prestige’s IP | |
computer. | ||
address (see Section 4.1 on page 8). | ||
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| Ping the Prestige from a computer on the LAN. Make sure your computer’s Ethernet | |
| adapter is installed and functioning properly. In the computer, click Start, (All) | |
| Programs, Accessories and then Command Prompt. In the Command Prompt | |
| window, type "ping" followed by the Prestige’s LAN IP address (192.168.1.1 is the | |
| default) and then press [ENTER]. The Prestige should reply; otherwise see Section | |
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| If the Prestige’s IP address has changed, then enter the new one as the URL. | |
| Use Internet Explorer 6.0 and later or Netscape Navigator 7.0 and later with | |
| JavaScript enabled. | |
| Make sure you enter the password correctly (the field is case sensitive). | |
| If you’ve forgotten the Prestige’s password, use the RESET button. Press the button in | |
| for about 10 seconds (or until the PWR/SYS LED starts to blink), then release it. It | |
| returns the Prestige to the factory defaults (password is 1234, LAN IP address | |
| 192.168.1.1 etc.; see your User’s Guide for details). | |
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| |
Cannot access the | Verify the Internet connection settings in the wizard. Make sure you entered the | |
Internet. | correct user name and password if you are using PPPoE or PPPoA. | |
| The Prestige stores the Internet connection settings that it detects using zero | |
| configuration. Reset the Prestige to the factory defaults or manually configure it for | |
| Internet access if you connect it to another DSL line with a different VPI and VCI. | |
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4.1 Set Up Your Computer’s IP Address
This section shows you how to set your Windows NT/2000/XP computer to automatically get an IP address. This ensures that your computer can connect with your Prestige. Refer to your User’s Guide for detailed IP address configuration for other Windows and Macintosh computer operating systems.
1In Windows XP, click start, Control Panel. In Windows 2000/NT, click Start, Settings, Control Panel.
2In Windows XP, click Network Connections. In Windows 2000/NT, click Network and
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