P841C
6.3 Intermittent VDSL LED
A VDSL LED turns on and off intermittently.
Table 6-3 Troubleshooting a Non-Constant VDSL LED
STEPS | CORRECTIVE ACTION |
1Disconnect the phone wire coming from the VDSL port of the P841C and connect the subscriber’s VDSL modem or router directly to the VDSL port of the P841C using a different telephone wire.
If the VDSL LED stays on, check for a problem with the building’s phone wire.
2Use the VDSL commands to reset and reconnect the VDSL channel (see sections 4.1.6 and 4.1.7).
6.4Data Rate
The
Table 6-4 Troubleshooting the SYNC-rate
STEPS | CORRECTIVE ACTION |
1Disconnect the phone wire coming from the VDSL port of the P841C and connect the subscriber’s VDSL modem or router directly to the VDSL port of the P841C using a different telephone wire.
If the rates match, the regular phone wire quality may be limiting the speed.
2Use the VDSL commands to reset and reconnect the VDSL channel (see sections 4.1.6 and 4.1.7).
3Log into the P841C, enter the VDSL status command (see section 4.1.8) and the VDSL debug command (see section 4.1.10), take screen shots of this information and send it to your nearest customer support representative.
6.5Password
I forgot the password to my P841C.
| Table |
STEPS | CORRECTIVE ACTION |
1Contact your distributor for a “generic password”. Tell them your product serial number (located on the sticker on the bottom of the P841C) and firmware version you are using (see section 3.4.4).
6.6Connecting to an Ethernet Switch
The P841C cannot connect to an Ethernet switch.
Table 6-6 Troubleshooting Connecting to an Ethernet Switch
STEPS | CORRECTIVE ACTION |
1Check your cable connections. Use a crossover Ethernet cable to connect to a hub or an Ethernet switch. (Use a
2The factory default settings for the Ethernet port of the P841C are:
Troubleshooting |
