ZyXEL X-550

 

 

4 Troubleshooting

 

 

 

 

 

 

PROBLEMCORRECTIVE ACTION

 

 

 

 

 

 

None of the LEDs turn

Make sure that you have the correct power adapter connected to the ZyXEL X-550 and

 

 

on when you turn on the

plugged in to an appropriate power source. Check all cable connections.

 

 

ZyXEL X-550.

If the LEDs still do not turn on, you may have a hardware problem. In this case, you should

 

 

 

 

 

 

contact ZyXEL.

 

 

 

 

 

 

Cannot access the

Check the cable connection between the ZyXEL X-550 and your computer or hub. Refer to

 

 

ZyXEL X-550 from the

the Rear Panel section for details.

 

 

LAN.

Ping the ZyXEL X-550 from a LAN computer. Make sure your computer Ethernet card is

 

 

 

 

 

 

installed and functioning properly.

 

 

 

 

 

 

Cannot ping any

If the 10/100M LAN LEDs are off, check the cable connections between the ZyXEL X-550

 

 

computer on the LAN.

and your LAN computers.

 

 

 

Verify that the IP address and subnet mask of the ZyXEL X-550 and the LAN computers are

 

 

 

in the same IP address range.

 

 

 

 

 

 

Cannot get a WAN IP

If you are using the Cable modem with the ZyXEL X-550, you have to power off your Cable

 

 

address from the ISP.

modem for around 2~3 minutes after you connect your Cable modem with the ZyXEL X-550.

 

 

 

The WAN IP is provided after the ISP verifies the MAC address, host name or user ID.

 

 

 

Find out the verification method used by your ISP and configure the corresponding fields.

 

 

 

 

 

 

 

If the ISP checks the WAN MAC address, you should clone the MAC address from a LAN

 

 

 

computer. Click WAN on the Navigation panel and then click Advanced button to see the

 

 

 

detail. Check MAC Cloning Enabled checkbox and then click Clone Your PC’s MAC

 

 

 

Address button to get MAC address automatically, or enter MAC address you are cloning

 

 

 

manually.

 

 

 

 

 

 

 

If the ISP checks the host name, enter your computer’s name (refer to the Wizard Setup

 

 

 

section in the User’s Guide) in the Host Name field in WAN on the Navigation panel.

 

 

 

 

 

 

 

If the ISP checks the user ID, click WAN and check your service type, user name, and

 

 

 

password.

 

 

 

 

 

 

Cannot access the

Check the ZyXEL X-550’s connection to the cable/DSL device.

 

 

Internet.

Unplug the power of the Cable/DSL modem and ZyXEL X-550 and plug it back to reboot the

 

 

 

 

 

 

units.

 

 

 

 

 

 

 

Click WAN to verify your settings.

 

 

 

 

 

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