Chapter 6: Server Operation
Dealing with Failed Fax Reports
Occasionally clients will receive email messages from the FaxFinder that pertain to faxes that have failed partially or entirely. That is, some or all of the intended pages of the fax may arrive in a form that cannot be read. Each
The modem log file contains information about the “conversation” between the sending modem and the FaxFinder’s receiving modem. This information may be valuable to the FaxFinder administrator, working in conjunction with
As FaxFinder administrator, you should instruct FaxFinder clients to forward the modem log file from any failed messages directly back to you.
Failure Analysis: Factors to Consider
When analyzing the modem log files from failed faxes, you should consider these questions:
•Is this failure a
•Are many failures coming from a particular fax machine or from a particular brand or model of fax machine? If so, then check the
•Have there been recent changes to the phone system or the room where the equipment is located? (Amid such changes, a phone line might be bumped and so be disconnected or have an intermittent connection.)
•Have phone lines recently been changed or
Possible Solutions to Fax Failure Problems
•Lower the incoming baud rate for received faxes.
•Check
•Call
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