Gateway TWG870 user manual Can’t access the internet, All of the lights are flashing in sequence

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Chapter 4: Additional Information

General Troubleshooting

You can correct most problems you have with your product by consulting the troubleshooting list that follows.

I can’t access the internet.

￿Check all of the connections to your Wireless Voice Gateway.

￿Your Ethernet card or USB port may not be working. Check each product’s documentation for more information.

￿The Network Properties of your operating system may not be installed correctly or the settings may be incorrect. Check with your ISP or cable company.

All of the lights are flashing in sequence.

￿This means the Wireless Voice Gateway is automatically updating its system software. Please wait for the lights to stop flashing. The updating process typically lasts less than one minute.

￿Do not remove the power supply or reset the Wireless Voice Gateway during this process.

I can’t get the modem to establish an Ethernet connection.

￿Even new computers don’t always have Ethernet capabilities – be sure to verify that your computer has a properly installed Ethernet card and the driver software to support it.

￿Check to see that you are using the right type of Ethernet cable.

The modem won’t register a cable connection.

￿If the modem is in Initialization Mode, the INTERNET light will be flashing. Call your Cable Company if it has not completed this 5-step process within 30 minutes, and note which step it is getting stuck on.

￿The modem should work with a standard RG-6 coaxial cable, but if you’re using a cable other than the one your Cable Company recommends, or if the terminal connections are loose, it may not work. Check with your Cable Company to determine whether you’re using the correct cable.

￿If you subscribe to video service over cable, the cable signal may not be reaching the modem. Confirm that good quality cable television pictures are available to the coaxial connector you are using by connecting a television to it. If your cable outlet is “dead”, call your Cable Company.

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Contents TWG870 Wireless Voice Gateway Page Table of Contents Operating Information Euro-PacketCable and Euro-DOCSIS compliantProduct Information List of Figures LAN Basic Gateway Wireless Web Page Group Frequently Asked Questions Introduction Wireless Voice Gateway Features Connections and SetupWhat’s on the CD-ROM IBM PC Compatible Macintosh Computer RequirementsTo do this Wall MountingPush the unit on to the wall and move it downwards to secure Front Panel Wireless Voice Gateway OverviewMTA TEL1 & TEL2 Rear PanelWhat the Modem Does Relationship among the DevicesPlease verify the following with the cable company What the Modem Needs to Do Its JobImportant Information Please verify the following on the Wireless Voice GatewayAttaching the Cable TV Wire to the Wireless Voice Gateway Connecting the Wireless Voice Gateway to a Single ComputerConnections and Setup Important Connection Information Ethernet Connection to a Computer Multiple-PC Connection Telephone or Fax ConnectionConnections and Setup Phone/Fax Connection Turning on the Wireless Voice GatewayConnections and Setup Accessing the Web Configuration WEB ConfigurationOutline of Web Manager WEB ConfigurationGateway Status Web Page Group Software Connection Password Forcing end user to change the passwordWEB Configuration Diagnostics Event Log Initial Scan Backup/Restore IP Address and Subnet Mask Gateway Network Web Page Group LANWAN Computers Ddns Dynamic DNS service Time server Gateway Advanced Web Page Group Options MAC Filtering IP FilteringPort Filtering Forwarding Port Triggers WEB Configuration DMZ Host RIP Routing Information Protocol SetupGateway Firewall Web Page Group Web Content Filtering TOD Filtering Local Log and Remote Log Gateway Parental Control Web Page Group Basic Authentication Gateway Wireless Web Page GroupPerformance 802.11b/g/n Radio SecurityDescription Value List or Default Range Setting802.11b/g/n Security Primary Network WEP Encryption 802.1x Authentication WPA/WPA2 WPA-PSK/ WPA2-PSK Automatic Security Configuration But, the default selection will be PIN WEB Configuration Access Control Beacon Interval 802.11b/g AdvancedOutput Power 54gTM Network ModeDtim Interval Fragmentation ThresholdBridging Wireless BridgingRemote Bridges ApplyEnable WMM 802.11e QoS WMM SettingsEnable WMM No-Acknowledgement Power Save SupportGuest Network VoIP Basic Web Page Group Basic LAN Hardware Info CM State Type of Communication CommunicationsNetworking Networking Section Cable Modem CM SectionNetworking Three Networking Modes Cable Modem CM Mode Networking Residential Gateway RG Mode Networking Networking Additional Information Frequently Asked QuestionsAdditional Information All of the lights are flashing in sequence Can’t access the internetCan’t get the modem to establish an Ethernet connection Modem won’t register a cable connectionDon’t hear a dial tone when I use a telephone Service Information Glossary USA Thomson IncFor more information

TWG870 specifications

The Gateway TWG870 is a versatile and robust residential gateway device designed to provide seamless internet connectivity and multifunctional capabilities for home networking. One of its standout features is its integrated DSL modem, which supports ADSL and ADSL2+ standards, ensuring reliable high-speed internet access. With download speeds reaching up to 24 Mbps, users can enjoy smooth streaming, gaming, and web browsing experiences.

Equipped with a built-in 4-port Ethernet switch, the TWG870 allows multiple wired devices to connect directly, enhancing network stability and performance. In addition to the wired connections, the gateway also features integrated Wi-Fi technology, specifically IEEE 802.11n, which offers better coverage and faster speeds compared to previous wireless standards. This enables users to connect their laptops, smartphones, tablets, and smart home devices wirelessly, creating a comprehensive home network without the clutter of cables.

Another significant characteristic of the Gateway TWG870 is its advanced security features. The device supports WPA/WPA2 encryption protocols, which safeguard users' networks from unauthorized access and ensure data privacy. Furthermore, with a built-in firewall, it adds an extra layer of protection against external threats, making it a reliable choice for families and individuals concerned about online safety.

The TWG870 also supports advanced Quality of Service (QoS) features, allowing users to prioritize bandwidth allocation for critical applications such as video conferencing or online gaming. This ensures a lag-free experience even when multiple devices are connected to the network simultaneously.

In terms of physical design, the Gateway TWG870 is compact and features a sleek appearance, making it suitable for placement in various home environments. Its user-friendly interface facilitates easy setup and configuration, enabling users to customize their network settings according to personal preferences.

Additionally, the device is compatible with various operating systems, ensuring broad compatibility across different platforms. With all these features combined, the Gateway TWG870 stands out as a reliable and efficient solution for home networking needs, providing users with the performance and flexibility required in today's connected world.
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