Troubleshooting

IMPORTANT: If trouble persists, call our customer help line at 1-866-460-9436, Monday - Friday, 8 AM - 4 PM Central Time.

Symptom	Cause	Solution
Engine will not start.
	Fuel valve is turned to "closed."	Turn fuel valve to "open."
	Choke is open.	Close the choke.
	Propane Tank is out of fuel.	Replace propane fuel tank.

	Spark plug is dirty.	Clean spark plug.

	Generator is not on level surface.	Move generator to a level surface to prevent
		triggering the low oil shutdown.
	Oil is low.	Add or replace oil.
Generator runs but does not support all	Generator is overloaded.	Reduce draw on generator to within this
connected electrical devices.		generator's rated wattage by reducing number
		of connected electrical devices.
	Short in one of the connected devices.	Disconnect any faulty or short-circuited
		electrical loads.
	Air filter is dirty.	Clean or replace air filter.

	Loose wiring harness connnection	Turn off generator, then check wiring behind
		control panel and at the end of generator for
		loose connection. If wires are loose, tighten the
		screws and/or nuts. Be certain the plug in
		connectors are pushed together all the way.

Engine runs but there is no electrical output.	Reset button(s) is (are) "off."	Push reset button(s) to "on."
	Loose wiring harness connnection	Turn off generator, then check wiring behind
		control panel and at the end of generator for
		loose connection. If wires are loose, tighten the
		screws and/or nuts. Be certain the plug in
		connectors are pushed together all the way.

	Bad connecting wires/cables.	Try a different extension cord.
	Bad electrical device connected to generator.	Disconnect device, try connecting another
		device.

GEN2000LP 2000 Surge Watt / 1350 Running Watt Portable LP Generator Manual