Intel AW8D instruction

Q: How to get a quick response for my request on technical support?

A:Please carry out a simple troubleshooting before sending “Technical Support Form”:

System boot-up fails after the system had been assembled:

Check the motherboard’s supporting specifications first to see if all the key components attached in your system can meet.

To do so, you may:

Remove all the unnecessary add-on devices (except the CPU, VGA card, DRAM, and Power Supply), and then reboot.

If the trouble still exists, try another VGA card of different brand/model to see if the system will start.

If the trouble still exists, try another memory module of different brand/model.

If the trouble still exists, try another CPU and Power Supply.

If the system runs successfully, shut it down and start re-installing the interface cards and devices that were previously installed in the system. Re-install and start the system one at a time until the system won’t start.

Malfunction in the OS:

If the system hangs after resuming from S3 or some testing program, if the CPU cannot be recognized properly, if the display resolution mixed, or if a certain program cannot be executed, etc, you may:

Upgrade the motherboard’s latest BIOS version.

Upgrade the add-on device’s latest driver version.

Check if there is any conflict in the “Control Panel/System Properties”.

Q: How to fill in the “Technical Support Form”?

A:To fill in this “Technical Support Form”, please refer to the following instructions:

•Region: Type in your country name.

•E-mail: Type in your contact E-mail information.

•First name: Type in your first name.

•Last name: Type in your last name.

•Subject: Type in the model name and the problem of your motherboard.

Example 1: AA8XE and SCSI 29160 malfunction

Example 2: AA8XE boot fails, POST code AF

Example 3: AA8XE (system hang when S3 resume)

•Motherboard: Type in the model name and revision number of your motherboard.

Example: AA8XE REV: 1.00

•BIOS Version: Type in the BIOS version of your motherboard. (You can find it on the screen during the POST sequence.)

•CPU: Type in the brand name and the speed (MHz) of your CPU. (Illustrate the over-clocking status if you had done so.)

Example: Intel 650 3.4GHz (OC FSB=220MHz)

•Memory brand: Type in the brand and model name of your memory module.

Example: Memory brand: Kingston (KVR533D2N4/1G)

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