Intel AW8D user manual

Page 76

Q: How to get a quick response for my request on technical support?

A:Please carry out a simple troubleshooting before sending “Technical Support Form”:

System boot-up fails after the system had been assembled:

Check the motherboard’s supporting specifications first to see if all the key components attached in your system can meet.

To do so, you may:

Remove all the unnecessary add-on devices (except the CPU, VGA card, DRAM, and Power Supply), and then reboot.

If the trouble still exists, try another VGA card of different brand/model to see if the system will start.

If the trouble still exists, try another memory module of different brand/model.

If the trouble still exists, try another CPU and Power Supply.

If the system runs successfully, shut it down and start re-installing the interface cards and devices that were previously installed in the system. Re-install and start the system one at a time until the system won’t start.

Malfunction in the OS:

If the system hangs after resuming from S3 or some testing program, if the CPU cannot be recognized properly, if the display resolution mixed, or if a certain program cannot be executed, etc, you may:

Upgrade the motherboard’s latest BIOS version.

Upgrade the add-on device’s latest driver version.

Check if there is any conflict in the “Control Panel/System Properties”.

Q: How to fill in the “Technical Support Form”?

A:To fill in this “Technical Support Form”, please refer to the following instructions:

Region: Type in your country name.

E-mail: Type in your contact E-mail information.

First name: Type in your first name.

Last name: Type in your last name.

Subject: Type in the model name and the problem of your motherboard.

Example 1: AA8XE and SCSI 29160 malfunction

Example 2: AA8XE boot fails, POST code AF

Example 3: AA8XE (system hang when S3 resume)

Motherboard: Type in the model name and revision number of your motherboard.

Example: AA8XE REV: 1.00

BIOS Version: Type in the BIOS version of your motherboard. (You can find it on the screen during the POST sequence.)

CPU: Type in the brand name and the speed (MHz) of your CPU. (Illustrate the over-clocking status if you had done so.)

Example: Intel 650 3.4GHz (OC FSB=220MHz)

Memory brand: Type in the brand and model name of your memory module.

Example: Memory brand: Kingston (KVR533D2N4/1G)

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AW8D

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Contents AW8D Motherboard Intel Pentium SocketAW8D Contents Driver & Utility CD Support Features & Specifications IntroductionExpansion Slots Motherboard Layout AW8D Installing Motherboard Choosing a Computer ChassisChecking Jumper Settings Short OpenCmos Memory Clearing Header and Backup Battery AW8D Wake-up Header USB-PWR1Connecting Chassis Components ATX Power ConnectorsFront Panel Switches & Indicators Headers FAN Power Connectors Installing Hardware CPU SocketAW8D Hardware Setup 2 DDR2 Memory Slots 256MB 512MB Floppy and IDE Disk Drive Connectors PCI Express X16 Add-on Slots AW8D Serial ATA Connectors AW8D AudioMAX Connection Slot MIC2 L Hardware Setup PCI Add-on Slot PCI Express X1 Add-on SlotsConnecting Optional Devices Additional USB 2.0 Port HeadersAdditional IEEE1394 Port Header HardwareOnboard Status Display Post Code DisplayerPower Source Indicators Connecting I/O Devices Bios Setup ΜGuru Utility OC GuruBios Setup Abit EQ Temperature Monitoring Voltage Monitoring Fan Speed Monitoring FanEQ Control Bios Setup AW8D Standard Cmos Features Back to Standard Cmos Features Setup Menu AW8D Advanced Bios Features CPU Feature Back to Advanced Bios Features Setup Menu Bios Setup Advanced Chipset Features Back to Advanced Chipset Features Setup Menu PCI Express Root Port FuncIntegrated Peripherals On-Chip IDE DeviceSata RAID ROM On-Chip PCI Device Super-IO DeviceOnboard PCI Device Power Management Setup Bios Setup AW8D PnP/PCI Configurations Load Fail-Safe Defaults Load Optimized DefaultsSet Password Save & Exit SetupDriver & Utility CD Support Intel Chipset Software Installation Utility Intel Matrix Storage Technology Driver Realtek Audio Driver Realtek LAN Driver Silicon Image 3132 Sata Driver Silicon Image 3132 Sata RAID Driver USB 2.0 Driver Abit µGuru UtilityPost Code Definitions Award Post Code DefinitionsEarly PCI Initialization Auto 2 AC2005 Post Code Definitions Troubleshooting How to Get Technical Support? 1 Q & aAW8D Appendix Technical Support Form Abit Contact Information RMA Center http//rma.abit-usa.comAbit Computer Corporation