Intel SE7210TP1-E Troubleshooting, Resetting the System, First Steps Checklist, To do this Press

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Troubleshooting

4 Troubleshooting

This chapter helps you identify and solve problems that might occur while you are using the system.

For any issue, first ensure you are using the latest firmware and files. Firmware upgrades include updates for BIOS, the mini baseboard management controller (mBMC), and the hot-swap controller (HSC). See “Additional Information and Software” for a link to the software updates. In addition to the server firmware and files, also update any drivers used for components you have installed in your system, such as video drivers, network drivers, and SCSI drivers.

Intel provides a package called the “Platform Confidence Test” that may help with your diagnostics. See “Additional Information and Software” for a link to this software.

If you are unable to resolve your server problems on your own, see “Getting Help” for assistance.

Resetting the System

Before going through in-depth troubleshooting, attempt first to perform reset your system using one of the methods below.

To do this:

Press:

 

 

Soft boot reset to clear the system memory and reload the operating system.

<Ctrl+Alt+Del>

 

 

Clear system memory, restart POST, and reload the operating system.

Reset button

 

 

Cold boot reset. Turn the system power off and then on. This clears system memory,

Power off/on

restarts POST, reloads the operating system, and halts power to all peripherals.

 

 

 

Problems following Initial System Installation

Problems that occur at initial system startup are usually caused by an incorrect installation or configuration. Hardware failure is a less frequent cause. If the problem you are experiencing is with a specific software application, see “Problems with Newly Installed Application Software.”

First Steps Checklist

‰Is AC power available at the wall outlet?

‰Are the power supplies plugged in? Check the AC cable(s) on the back of the chassis and at the AC source.

‰Are all cables correctly connected and secured?

‰Are the processors fully seated in their sockets on the server board?

‰Are all standoffs in the proper location and not touching any components, causing a potential short?

‰Are all add-in PCI boards fully seated in their slots on the server board?

‰Are all jumper settings on the server board correct?

‰Are all jumper and switch settings on add-in boards and peripheral devices correct? To check these settings, refer to the manufacturer’s documentation that comes with them. If applicable, ensure that there are no conflicts—for example, two add-in boards sharing the same interrupt.

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Contents Intel Entry Server Board SE7210TP1-E User Guide Disclaimers Product Accessories PrefaceAbout this Manual Manual OrganizationAdditional Information and Software Safety Information Emissions Disclaimer重要安全指导 Contents Intel Server Issue Report Form Regulatory and Compliance InformationFigures TablesContents Server Board Features Intel Server Board SE7210TP1-EServer Board Features Feature DescriptionServer Board Connector and Component Locations Intel Server Board SE7210TP1-E LayoutInternal Component Connections Making Connections to the Server BoardJumper Name Pins What happens at system reset… Configuration JumpersConfiguration Jumper J1D1 LED Color LED State Description Back Panel ConnectorsNIC LEDs Power Supply Hardware RequirementsProcessor MemoryPage Server Board Installations and Upgrades Installing and Removing MemoryInstalling DIMMs Before You BeginInstalling Memory Removing DIMMsInstalling or Replacing the Processor Installing the ProcessorAttaching the Heat Sink to the Processor TP00522 Removing the Processor Installing a PCI CardReplacing the Backup Battery Varning Page Bios Setup Keyboard CommandsServer Utilities Press DescriptionUpgrading the Bios Preparing for the UpgradeRecording the Current Bios Settings Obtaining the UpgradeCreating the Bios Upgrade Diskette Upgrading the BiosCreating a Bootable Diskette Manually Recovering the Bios Recovering the BiosChanging the Bios Language Clearing the Password Clearing the CmosTroubleshooting Resetting the SystemProblems following Initial System Installation First Steps ChecklistHardware Diagnostic Testing Verifying Proper Operation of Key System LightsConfirming Loading of the Operating System Specific Problems and Corrective ActionsPower Light Does Not Light No Characters Appear on Screen Characters Are Distorted or IncorrectCD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light System Cooling Fans Do Not Rotate ProperlyDiskette Drive Activity Light Does Not Light Problems with Network Cannot Connect to a ServerSystem Boots when Installing PCI Card Problems with Newly Installed Application SoftwareBootable CD-ROM Is Not Detected Hard Drives are not RecognizedLED Information LED Name Function Location Color CorrectionError Message Explanation Bios Error MessagesBios Error Messages Bios Post Beep Codes Bios Recovery Beep CodesBios Recovery Beep Codes Beep CodesIntel Server Board SE7210TP1-E User Guide Product Safety Compliance Regulatory and Compliance InformationProduct Regulatory Compliance Product EMC ComplianceProduct Certification Markings Electromagnetic Compatibility NoticesProduct Regulatory Compliance Markings Taiwan Declaration of Conformity Industry Canada ICES-003Europe CE Declaration of Conformity Korean RRL Compliance Australia / New ZealandGetting Help World Wide Web TelephoneIntel Server Issue Report Form ˆ Other Vendor / Model DIMM2B Vendor/part numberPeripheral Card Or Peripheral Description Driver Base FW Rev# Revision Address P64 Segment B PCI-X 64/66P32 Segment a PCI 32/33 VideoComplete Problem Description
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SE7210TP1-E specifications

The Intel SC5200, SR1325TP1-E, SE7210TP1-E, and SC5250-E are high-performance server boards designed to meet the demands of data-intensive applications and enterprise environments. These boards represent Intel's commitment to delivering reliable and scalable solutions for modern computing needs.

The Intel SC5200 is a versatile server chassis that supports a range of Intel processors, making it ideal for various applications. It features a robust design that ensures high levels of reliability and uptime. The SC5200 supports multiple drive bays, offering extensive storage options, and is equipped with advanced cooling solutions to maintain optimal operating temperatures during heavy workloads.

The SR1325TP1-E is a server board designed for Intel's Xeon processors, providing excellent performance for demanding server tasks. A standout feature of this board is its support for Intel's Virtualization Technology, which enables efficient resource management and improved performance when running multiple virtual machines. The SR1325TP1-E also includes multiple PCI Express slots, allowing for expandable connectivity options and the ability to add high-speed networking or storage controllers as needed.

On the other hand, the SE7210TP1-E is specifically designed for entry-level servers. It supports dual Intel Xeon processors, providing outstanding processing power in a compact form factor. This board emphasizes energy efficiency while still delivering essential performance features, with support for error-correcting code (ECC) memory, enhancing data integrity and system reliability.

The SC5250-E enhances the capabilities of Intel's server offerings with support for high-density configurations. It features an advanced Intel I/O controller hub, which provides high-speed connectivity options, including SATA and USB ports. The SC5250-E supports advanced RAID configurations, allowing for robust data redundancy and protection strategies that are vital in enterprise environments.

These servers are designed with security features in mind, integrating Intel's Trusted Execution Technology, which safeguards sensitive data and enhances protection against various security threats. Overall, the Intel SC5200, SR1325TP1-E, SE7210TP1-E, and SC5250-E exemplify Intel's dedication to providing powerful, reliable, and efficient server solutions that cater to the evolving needs of businesses and enterprises.
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