troubleshooting
Symptom | Possible Cause | |
The UPS will not turn | UPS is not turned on. | |
on. |
| |
|
| Circuit breaker has tripped. |
The UPS is making | The Battery Backup & Surge | |
a continuous sound | Protection outlets are overloaded. | |
and the Overload |
| |
indicator is lit. |
| |
The UPS doesn’t provide | Due to age, the battery does not | |
expected run time. | hold a full charge. | |
Devices lose power | The Battery Backup & Surge | |
while connected to | Protection outlets are overloaded. | |
the UPS. |
| |
|
| The UPS has depleted the battery. |
|
| Equipment is connected to the |
|
| wrong outlet(s). |
|
| The UPS may be faulty. |
|
|
|
|
| |
|
|
|
Action to Take
Switch on the ON/OFF button. If power is not present, make sure your circuit breaker on the building is not accidentally turned off.
Reduce the amount of equipment plugged into the Battery Backup & Surge Protection outlets of the UPS. Next, reset the circuit breaker by pushing it back in.
Turn off the UPS and reduce the amount of equipment connected to these outlets.
Remove all connected equipment from the UPS and charge the battery for at least 8 hours.
Refer to the Indicator Table.
Allow the UPS to
Ensure that the equipment you want to stay powered during a failure of utility power is plugged into the Battery Backup & Surge Protection outlets.
Call your dealer for further troubleshooting.