Lenovo 36984UU, 36984RU, 369724U, 36984MU, 36984QU, 370133U, 36984LU, 37023SU Errors without messages

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Errors without messages

Problem: My screen keeps blanking when I do not want it to.

Solution: You can disable any system timers, such as the LCD turn-off timer or the blank timer by doing the following:

1.Start Power Manager.

2.Tap the Power plan tab, and then select Maximum Performance from the predefined power plans.

Problem: When I turn on the tablet, nothing is displayed on the screen and the tablet does not beep while starting up.

Note: If you are not sure whether you heard any beeps, turn off the tablet by pressing and holding the power button for four seconds or more. Turn it on and listen again.

Solution: Ensure that:

The ac power adapter is connected to the tablet and the power cord is plugged into a working electrical outlet.

The tablet is turned on. (Turn the power button on again for confirmation.)

If a power-on password is set:

Press any key to display the prompt for the power-on password. If the brightness level of the screen is low, increase it by pressing Home.

Type the correct password and press Enter.

If these items are correctly set, and the screen remains blank, have the tablet serviced.

Problem: When I turn on the tablet, only a white cursor is displayed on a blank screen.

Solution: If you have modified a partition on your mSATA solid-state drive by using partition software, information about that partition, or the master boot record might have been destroyed.

1.Turn off the tablet, and then turn it on again.

2.If you still see only the cursor on the screen, do the following:

If you have used the partition software, examine the partition on the mSATA solid-state drive by using the software, and recover the partition if required.

Use the recovery discs to restore the system to the factory state.

If the problem persists, have the tablet serviced.

Problem: My screen goes blank while the tablet is on.

Solution: Your screen saver or power management might have been enabled. Do either of the following:

Tap the tablet screen to exit the screen saver.

Press the power button to resume from sleep or hibernation mode.

58User Guide

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Contents User Guide Safety, Warranty, and Setup Guide Regulatory Notice First Edition December Copyright LenovoContents Getting support Important safety and handling information Read this firstPrevent hearing damage Dispose according to local laws and regulationsBe aware of heat generated by your tablet Keep your tablet and accessories away from small childrenProtect your data and software Polyvinyl Chloride PVC cable and cord noticeVi User Guide Product overview Product layoutFront view ThinkPad pointing device USB 3.0 connectorsRear view Fn keyPower connector Mini DisplayPort connectorEmergency reset hole Tablet layoutFront and side view Tablet Digitizer Pen storageFan louvers USB 2.0 connector Power buttonVolume control buttons Keyboard dock connectorsWindows button SIM card trayBuilt-in stereo speakers Multi-touch screenBack-side view Rear-facing cameraNFC logo on some models Accessories FeaturesSpecifications Operating environment BatteryPower source ac power adapter Lenovo programsApplication Description User Guide Using your tablet Initial setup instructionsUsing the multi-touch screen Tap Settings Control Panel Using the On-Screen Keyboard and the Touch KeyboardUsing the Tablet Digitizer Pen Tap On-Screen Keyboard in AppsUsing the keyboard dock Downloading games and applicationsUser Guide Using the function keys Volume and mute controlOther function keys Screen controlApplication control Fn key controlUsing the ThinkPad pointing device Power managementCharging the battery User Guide Extending the battery life between charges Checking the battery statusUsing the GPS satellite receiver Using the camerasUsing synchronization solutions Synchronizing files by using the Lenovo Cloud solutionWireless networks and devices Installing and removing the SIM cardDetermining which mobile network you are using Connecting to a mobile data network Connecting to a Wi-Fi networkTap Set as metered connection Sharing your Internet connection Using Bluetooth devices Using NFCUser Guide Security Using passwordsPasswords and sleep mode Attaching a mechanical lockEntering passwords Power-on passwordHard disk passwords Setting a hard disk password Tap Security Tap Password Tap Hard Disk 1 PasswordSupervisor password Changing or removing a hard disk passwordSetting, changing, or removing a supervisor password Tap Security Tap Password Tap Supervisor PasswordSetting the security chip Setting the security chipTap Security Chip. The Security Chip submenu opens Using firewalls Protecting data against virusesRefreshing your tablet Recovery overviewResetting your tablet to the factory default settings Advanced startup optionsUser Guide Advanced configuration Installing device drivers ThinkPad SetupMain menu Enabled Config menuPreinstalled operating system license Uefi secure boot Menu item Submenu item Selection CommentsBattery Optimized DisabledPower Menu item Submenu item Selection Comments Keyboard/MouseHours YesBeep and Alarm Serial ATA SataDate and Time menu Security menuVT 100+ Security Chip Menu item Submenu item Value Comments PasswordBios ROM String Reporting Bios text string InactivePort Access Update OptionProtection Enabled Menu item Submenu item Value CommentsStandard Mode Secure BootUser Mode Startup menuChanging the startup sequence Updating your system Uefi Bios Using system managementRestart menu Setting management feature System managementAccessibility information Comfort and accessibilityUsing your tablet more comfortably Getting updatesTravel accessories Traveling with your tabletTravel tips Protecting the screen with a replaceable film Care and maintenanceCleaning your tablet Storing the tablet for extended periodsUser Guide Troubleshooting problems Diagnosing problemsTroubleshooting System problems Recovering from a severe software problemBattery problem Media problemsError messages Errors without messages Getting support Lenovo technical supportLenovo user forums ProcedureProcedure Tap Community Forums Finding ThinkPad optionsAppendix A. Regulatory information Wireless related informationWireless interoperability Usage environment and your healthLocation of the UltraConnect wireless antennas Export classification noticeElectronic emission notices Industry Canada Class B emission compliance statement German Class B compliance statement Appendix A. Regulatory information User Guide Lenovo recycling statement Japan recycling statements Disposing of disused lithium batteries from Lenovo computersBattery recycling information for Taiwan Recycling information for BrazilImportant Weee information Page User Guide China RoHS Turkish RoHS Ukraine RoHSIndia RoHS Power plan Energy Saver settings when plugged into ac power Appendix D. Energy Star model informationTap OK Appendix E. Notices Trademarks Page Part Number Printed 1P P/N

EX624405, 370245U, 36984SU, 37023SU, 36984LU specifications

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