Lenovo 36984RU, 36984UU, 369724U, 36984MU, 36984QU, 370133U Getting support, Lenovo technical support

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Chapter 9. Getting support

This chapter provides information about getting help and support from Lenovo.

Lenovo technical support

After you buy a ThinkPad Helix, register your tablet with Lenovo. Using the registered information, Lenovo can contact you in case of a recall or other severe problems. After you register your tablet with Lenovo, you will receive quicker service when you call Lenovo for help. In addition, some locations offer extended privileges and services to registered users.

To register your tablet with Lenovo, do either of the following:

•Go to http://www.lenovo.com/register and follow the instructions on the screen.

•Tap Lenovo Support from the Start screen. Then tap Registration.

Technical support information is available on the Lenovo Support Web site at http://www.lenovo.com/support.

This Web site is updated with the latest support information such as the following:

•Drivers and software

•Diagnostic solutions

•Product and service warranty

•Product and parts details

•Guides and manuals

•Knowledge base and frequently asked questions

If you need to call the Lenovo Customer Support Center, go to http://www.lenovo.com/support/phone for the latest telephone numbers and hours of operation.

During the warranty period, you can get the following services from the Customer Support Center:

•Problem determination: Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

•Lenovo hardware repair: If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

•Engineering change management: Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) that apply to your hardware available.

For the terms and conditions of the Lenovo Limited Warranty that applies to your tablet, refer to the Safety, Warranty, and Setup Guide that comes with your tablet.

Locating the machine type and model (MTM) number and the system serial number

When calling for technical assistance, you are requested to provide the MTM number and the system serial number of your tablet. To get the MTM number and the serial number, check the MTM label affixed on the label tray.

© Copyright Lenovo 2012

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Contents User Guide First Edition December Copyright Lenovo Safety, Warranty, and Setup Guide Regulatory NoticeContents Getting support Read this first Important safety and handling informationDispose according to local laws and regulations Prevent hearing damagePolyvinyl Chloride PVC cable and cord notice Keep your tablet and accessories away from small childrenProtect your data and software Be aware of heat generated by your tabletVi User Guide Product layout Product overviewFront view Fn key USB 3.0 connectorsRear view ThinkPad pointing deviceTablet layout Mini DisplayPort connectorEmergency reset hole Power connectorTablet Digitizer Pen storage Front and side viewFan louvers Keyboard dock connectors Power buttonVolume control buttons USB 2.0 connectorMulti-touch screen SIM card trayBuilt-in stereo speakers Windows buttonRear-facing camera Back-side viewNFC logo on some models Features AccessoriesSpecifications Lenovo programs BatteryPower source ac power adapter Operating environmentApplication Description User Guide Initial setup instructions Using your tabletUsing the multi-touch screen Tap On-Screen Keyboard in Apps Using the On-Screen Keyboard and the Touch KeyboardUsing the Tablet Digitizer Pen Tap Settings Control PanelDownloading games and applications Using the keyboard dockUser Guide Volume and mute control Using the function keysFn key control Screen controlApplication control Other function keysPower management Using the ThinkPad pointing deviceCharging the battery User Guide Checking the battery status Extending the battery life between chargesSynchronizing files by using the Lenovo Cloud solution Using the camerasUsing synchronization solutions Using the GPS satellite receiverInstalling and removing the SIM card Wireless networks and devicesDetermining which mobile network you are using Connecting to a Wi-Fi network Connecting to a mobile data networkTap Set as metered connection Sharing your Internet connection Using NFC Using Bluetooth devicesUser Guide Attaching a mechanical lock Using passwordsPasswords and sleep mode SecurityPower-on password Entering passwordsHard disk passwords Tap Security Tap Password Tap Hard Disk 1 Password Setting a hard disk passwordChanging or removing a hard disk password Supervisor passwordTap Security Tap Password Tap Supervisor Password Setting, changing, or removing a supervisor passwordSetting the security chip Setting the security chipTap Security Chip. The Security Chip submenu opens Protecting data against viruses Using firewallsAdvanced startup options Recovery overviewResetting your tablet to the factory default settings Refreshing your tabletUser Guide Installing device drivers ThinkPad Setup Advanced configurationMain menu Menu item Submenu item Selection Comments Config menuPreinstalled operating system license Uefi secure boot EnabledMenu item Submenu item Selection Comments Keyboard/Mouse DisabledPower Battery OptimizedYes HoursSerial ATA Sata Beep and AlarmSecurity menu Date and Time menuVT 100+ Inactive Menu item Submenu item Value Comments PasswordBios ROM String Reporting Bios text string Security ChipMenu item Submenu item Value Comments Update OptionProtection Enabled Port AccessStartup menu Secure BootUser Mode Standard ModeChanging the startup sequence Using system management Updating your system Uefi BiosRestart menu System management Setting management featureGetting updates Comfort and accessibilityUsing your tablet more comfortably Accessibility informationTraveling with your tablet Travel accessoriesTravel tips Storing the tablet for extended periods Care and maintenanceCleaning your tablet Protecting the screen with a replaceable filmUser Guide Diagnosing problems Troubleshooting problemsTroubleshooting Media problems Recovering from a severe software problemBattery problem System problemsError messages Errors without messages Lenovo technical support Getting supportFinding ThinkPad options ProcedureProcedure Tap Community Forums Lenovo user forumsUsage environment and your health Wireless related informationWireless interoperability Appendix A. Regulatory informationExport classification notice Location of the UltraConnect wireless antennasElectronic emission notices Industry Canada Class B emission compliance statement German Class B compliance statement Appendix A. Regulatory information User Guide Disposing of disused lithium batteries from Lenovo computers Lenovo recycling statement Japan recycling statementsRecycling information for Brazil Battery recycling information for TaiwanImportant Weee information Page User Guide Ukraine RoHS China RoHS Turkish RoHSIndia RoHS Appendix D. Energy Star model information Power plan Energy Saver settings when plugged into ac powerTap OK Appendix E. Notices Trademarks Page Part Number Printed 1P P/N

EX624405, 370245U, 36984SU, 37023SU, 36984LU specifications

Lenovo has established itself as a leader in the technology sector, consistently delivering high-performance devices tailored to meet a variety of user needs. Among its various offerings are models such as the Lenovo 36984MU, 37023SU, 36984SU, EX624405, and 370133U, which showcase the brand's commitment to innovation and quality.

The Lenovo 36984MU is known for its robust performance, powered by a reliable processor that balances speed and efficiency. This model is equipped with a vivid display, providing users with crystal-clear visuals that enhance the overall experience, whether for work or entertainment. Additionally, it boasts generous storage capacity, allowing users to store and access a vast library of files and applications without compromise.

The 37023SU model stands out for its portability and design on the go. This laptop comes with advanced thermal management technology, which ensures optimal cooling during intensive tasks. Users can appreciate the ergonomic keyboard designed for comfortable typing, making it perfect for long hours of use. The inclusion of multiple connectivity options ensures that this device can seamlessly integrate into various environments.

In contrast, the Lenovo 36984SU offers users exceptional graphics performance, making it ideal for gamers and creative professionals alike. This model features high-performance graphics processing, which is complemented by an expansive display for an immersive experience. The machine is also optimized for multitasking, allowing users to run multiple applications simultaneously without lag.

The EX624405 is a versatile option, designed for professionals seeking reliability and efficiency. With enhanced security features and management tools, this model is tailored for business use. The system is equipped with enterprise-level antivirus software and encryption options, ensuring data protection.

Lastly, the 370133U focuses on sustainability, incorporating eco-friendly materials without sacrificing performance. This model includes features such as long battery life and energy-efficient components, making it a responsible choice for environmentally-conscious users.

Together, these Lenovo models demonstrate a diverse range of features, technologies, and characteristics that cater to various users from gamers to professionals, ensuring that Lenovo remains at the forefront of the technology industry.
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