Lenovo 7483, 9964, 6137, 7638 Diagnostic programs, Lenovo System Toolbox, PC-Doctor for Windows PE

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Diagnostic programs

Diagnostic programs are used to test hardware components of your computer and report operating-system-controlled settings that can cause hardware failures. There are two diagnostic programs preinstalled on your computer:

vLenovo System Toolbox (used when the Windows operating system is running)

vPC-Doctor for Windows PE (used when the Windows operating system does not start)

Notes:

1.You can also download the latest version of the Lenovo System Toolbox and PC-Doctor for DOS diagnostic programs from: http://www.lenovo.com/support

See “Lenovo System Toolbox” and “PC-Doctor for DOS” on page 58 for detailed information.

2.If you are unable to isolate and repair the problem yourself after you run the Lenovo System Toolbox and PC-Doctor for Windows PE, save and print the log files created by both diagnostic programs. You will need the log files when you speak to a Lenovo technical support representative.

Lenovo System Toolbox

The Lenovo System Toolbox is a diagnostic program that works through the Windows operating system and enables you to view symptoms and solutions for computer problems, access the Lenovo troubleshooting center, update system drivers, and review system information.

To run the Lenovo System Toolbox, click Start → All Programs → Lenovo Services → Lenovo System Toolbox. Follow the instructions on the screen. For additional information about running the diagnostic program, refer to the Lenovo System Toolbox help system.

If you still suspect a problem after the Lenovo System Toolbox runs successfully, run the PC-Doctor for Windows PE to help you diagnose the computer problem.

The Lenovo System Toolbox also has problem determination aids that determine software and usage problems.

PC-Doctor for Windows PE

The PC-Doctor for Windows PE diagnostic program is part of the Rescue and Recovery workspace on each Lenovo computer. Use the PC-Doctor for Windows PE if you are unable to start the Windows operating system or if the Lenovo System Toolbox has not been successful in isolating a possible problem.

Running diagnostics from the Rescue and Recovery workspace

You can run the PC-Doctor for Windows PE diagnostic program from the Rescue and Recovery workspace. To run diagnostics from the Rescue and Recovery workspace, do the following:

1.Shut down the operating system and turn off the computer.

2.Repeatedly press and release the F11 key when you turn on the computer.

3.When you hear beeps or see a logo screen, stop pressing the F11 key. The Rescue and Recovery workspace opens.

4.From the Rescue and Recovery workspace, select Launch Advanced Rescue and Recovery → Diagnose hardware.

Chapter 6. Troubleshooting and diagnostics 57

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Contents Page Page ThinkCentre User Guide Page Contents Iv User Guide Important safety information Vi User Guide Product overview FeaturesConnectivity Power Environment SpecificationsSoftware provided with your Windows operating system Software overviewPC-Doctor for Windows PE Locations Locating connectors on the front of your computerRear connector locations Locating connectors on the rear of your computerConnector Description Component locations Locating componentsShows the location of the parts on the system board Locating parts on the system boardHandling static-sensitive devices Installing options and replacing hardwareInstalling options and replacing hardware Opening the computer cover Installing external optionsOpening the computer cover Installing or replacing a memory module Accessing the system board components and drivesOpening the retaining clips What to do next Installing or replacing an adapter cardRemoving an adapter card Installing the adapter card Installing internal drivesDrive specifications Installing a drive in bay Connecting a Sata drive Replacing the hard disk drive Removing the hard disk drive Installing the hard disk drive bracket Replacing the optical drive Accessing the optical driveRemoving the old optical drive Installing a new optical drive Replacing the batteryRemove the old battery Removing the retaining screws for the power supply assembly Replacing the power supply assemblyPower connectors on the system board Replacing the heat sink and fan assembly Removing the heat sink and fan assembly Removing the securing screw of the card reader Replacing the card readerReplacing the mouse Replacing the keyboardMouse connectors Completing the parts replacementCable routing Installing security featuresIntegrated cable lock Password protectionErasing lost or forgotten passwords clearing Cmos Creating and using Product Recovery discs Recovery informationPerforming backup and recovery operations Using the Rescue and Recovery workspace Creating and using rescue media To use rescue media, do one of the following Creating and using a Recovery Repair disketteRecovering or installing device drivers Solving recovery problems Setting a rescue device in the startup sequenceUser Guide Starting the Setup Utility program Using the Setup UtilityViewing and changing settings Using passwordsPower-On Password Password considerationsPrivileged Access Password Hard Disk User PasswordSelecting a temporary startup device Enabling or disabling a deviceSelecting a startup device Selecting or changing the startup device sequence Advanced settingsExiting from the Setup Utility program Updating system programs Using system programsUpdating flashing Bios from a disc Recovering from a POST/BIOS update failure Updating flashing Bios from your operating systemUpdating system programs User Guide Basic troubleshooting Troubleshooting and diagnosticsSymptom Action PC-Doctor for Windows PE Diagnostic programsLenovo System Toolbox Optical mouse Cleaning the mousePC-Doctor for DOS Non-optical mouse User Guide Information resources Getting information, help, and serviceOnline Books folder ThinkVantage Productivity CenterLenovo Welcome Access HelpSafety and Warranty Calling for service Help and serviceUsing the documentation and diagnostic programs Purchasing additional services Using other servicesAppendix. Notices Trademarks Television output noticeCRU IndexPage Page User Guide Page Part Number 53Y9876
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3379, 5897, 6303, 6258, 7346 specifications

Lenovo is renowned for its innovative technology and diverse product lineup, which includes a variety of models such as the 7174, 6258, 6303, 7582, and 7357. Each of these models comes equipped with unique features and technologies that cater to different user needs.

The Lenovo 7174 is a versatile laptop that combines performance with portability. It is powered by Intel’s latest processors, providing users with reliable speed for multitasking and content creation. Featuring a high-resolution display, enhanced graphics, and a lightweight design, the 7174 is ideal for professionals and students who need to work on-the-go. The battery life is exceptional, allowing for extended usage during travel or long work sessions.

The 6258 model is known for its robust build and extensive customization options. This laptop offers a precision keyboard, which is perfect for typists and programmers. It also includes Lenovo's proprietary Cooling System technology, ensuring optimal performance levels during intense tasks. With generous storage options and a vivid display, the 6258 is perfect for users requiring substantial resources for applications like video editing or software development.

Next is the Lenovo 6303, a powerhouse designed for gamers and heavy users. It boasts an advanced graphics card that supports high-definition gaming and multimedia applications. The 6303 is also equipped with enhanced audio technology, delivering an immersive sound experience. Furthermore, it has fast charging capabilities, minimizing downtime and keeping the gaming experience uninterrupted.

The 7582 model stands out for its security features, incorporating fingerprint recognition and facial recognition technology for enhanced data protection. This model is particularly suited for business professionals who prioritize security in their laptops. Additionally, it features a high-definition touchscreen that provides a fluid interaction experience and supports multitouch gestures.

Finally, the Lenovo 7357 is a convertible laptop that combines the functionality of a laptop and tablet. Its impressive hinge design allows for versatile usage modes, making it suitable for presentations, drawing, or casual browsing. The 7357 utilizes Lenovo’s Active Pen technology, which offers precision for creative tasks, further enhancing its versatility.

Overall, Lenovo's models—7174, 6258, 6303, 7582, and 7357—are distinguished by their focus on performance, security, and flexibility, catering to a wide range of user needs and preferences. Whether for business, gaming, or creative pursuits, these laptops provide cutting-edge features that enhance productivity and enjoyment.
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