Help and service, Calling for service | Lenovo 7346, 9964, 6137, 7638

Help and service

This section contains information about obtaining help and service.

Using the documentation and diagnostic programs

If you experience a problem with your computer, see Chapter 6, “Troubleshooting and diagnostics,” on page 55. For information on additional resources to help you troubleshoot your computer problem, see “Information resources” on page 61.

If you suspect a software problem, see the documentation, including readme files and online help, that comes with the operating system or application program.

Most computers come with a set of diagnostic programs that help you identify hardware problems. For instructions on using the diagnostic programs, see “Diagnostic programs” on page 57.

You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at: http://www.lenovo.com/support

Calling for service

During the warranty period, you can get help and information by telephone through the Customer Support Center.

These services are available during the warranty period:

vProblem determination - Trained personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem.

vHardware repair - If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service.

vEngineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available.

These items are not covered by the warranty:

vReplacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts

vIdentification of software problem sources

vConfiguration of BIOS as part of an installation or upgrade

vChanges, modifications, or upgrades to device drivers

vInstallation and maintenance of network operating systems (NOS)

vInstallation and maintenance of application programs

Refer to the safety and warranty information that is provided with your computer for a complete explanation of warranty terms. You must retain your proof of purchase to obtain warranty service.

For a list of service and support phone numbers for your country or region, go to http://www.lenovo.com/support and click Support phone list or refer to the safety and warranty information provided with your computer.

Note: Phone numbers are subject to change without notice. If the number for your country or region is not provided, contact your Lenovo reseller or Lenovo marketing representative.

Chapter 7. Getting information, help, and service 63

3379, 5897, 6303, 6258, 7346 specifications

Lenovo is renowned for its innovative technology and diverse product lineup, which includes a variety of models such as the 7174, 6258, 6303, 7582, and 7357. Each of these models comes equipped with unique features and technologies that cater to different user needs.

The Lenovo 7174 is a versatile laptop that combines performance with portability. It is powered by Intel’s latest processors, providing users with reliable speed for multitasking and content creation. Featuring a high-resolution display, enhanced graphics, and a lightweight design, the 7174 is ideal for professionals and students who need to work on-the-go. The battery life is exceptional, allowing for extended usage during travel or long work sessions.

The 6258 model is known for its robust build and extensive customization options. This laptop offers a precision keyboard, which is perfect for typists and programmers. It also includes Lenovo's proprietary Cooling System technology, ensuring optimal performance levels during intense tasks. With generous storage options and a vivid display, the 6258 is perfect for users requiring substantial resources for applications like video editing or software development.

Next is the Lenovo 6303, a powerhouse designed for gamers and heavy users. It boasts an advanced graphics card that supports high-definition gaming and multimedia applications. The 6303 is also equipped with enhanced audio technology, delivering an immersive sound experience. Furthermore, it has fast charging capabilities, minimizing downtime and keeping the gaming experience uninterrupted.

The 7582 model stands out for its security features, incorporating fingerprint recognition and facial recognition technology for enhanced data protection. This model is particularly suited for business professionals who prioritize security in their laptops. Additionally, it features a high-definition touchscreen that provides a fluid interaction experience and supports multitouch gestures.

Finally, the Lenovo 7357 is a convertible laptop that combines the functionality of a laptop and tablet. Its impressive hinge design allows for versatile usage modes, making it suitable for presentations, drawing, or casual browsing. The 7357 utilizes Lenovo’s Active Pen technology, which offers precision for creative tasks, further enhancing its versatility.

Overall, Lenovo's models—7174, 6258, 6303, 7582, and 7357—are distinguished by their focus on performance, security, and flexibility, catering to a wide range of user needs and preferences. Whether for business, gaming, or creative pursuits, these laptops provide cutting-edge features that enhance productivity and enjoyment.