Lenovo 8970, 8972, 8980, 8976 Using the documentation and diagnostic programs, Calling for service

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Using the documentation and diagnostic programs

Many computer problems can be solved without outside assistance. If you experience a problem with your computer, see Chapter 7, “Troubleshooting and diagnostics,” on page 55. For information on additional resources to help you troubleshoot your computer problem, see “Information resources” on page 61.

If you suspect a software problem, see the documentation, including README files and online help, that comes with the operating system or application program.

Most computers come with a set of diagnostic programs that you can use to help you identify hardware problems. For instructions on using the diagnostic programs, see “Diagnostic programs” on page 56.

The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. Lenovo maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.lenovo.com/support/ and follow the instructions.

Calling for service

If you have tried to correct the problem yourself and still need help, during the warranty period you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period:

vProblem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

vHardware repair - If the problem is determined to be caused by hardware under warranty, trained service personnel are available to provide the applicable level of service.

vEngineering Change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware.

Note: The following items are not covered:

vReplacement or use of parts not manufactured for or by Lenovo or nonwarranted Lenovo parts

vIdentification of software problem sources

vConfiguration of BIOS as part of an installation or upgrade

vChanges, modifications, or upgrades to device drivers

vInstallation and maintenance of network operating systems (NOS)

vInstallation and maintenance of application programs

Refer to the safety and warranty information that is provided with your computer for a full explanation of warranty terms. Be sure to retain your proof of purchase to obtain warranty service.

For a list of service and support phone numbers for your country or region, go to http://www.lenovo.com/support/ and click Support phone list or refer to the safety and warranty and safety information provided with your computer.

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Contents User Guide Page User Guide Page Contents Appendix A. Manual modem Conditions that require immediate action Important safety informationService and upgrades General safety guidelinesStatic electricity prevention Power cords and power adaptersVoltage-selection switch Batteries Extension cords and related devicesPlugs and outlets External devicesHeat and product ventilation Operating environment Electrical current safety informationTo connect To disconnect Lithium battery noticeModem safety information Laser compliance statement Power supply statementProducts with television tuner options installed Proper grounding for the cable Example of antenna groundingUsing headphones or earphones Data safetyCleaning and maintenance Additional safety information Introduction Xviii User Guide Glare and lighting Arranging your workspaceComfort Electrical outlets and cable lengths Air circulationInstalling the vertical stand Setting up your computerConnecting your computer Setting up your computer User Guide Line User Guide 1394 Completing important tasks Turning on powerFinishing the software installation Shutting down the computer Installing other operating systemsUpdating your operating system Updating your antivirus softwareUser Guide Features Installing optionsMicroprocessor Expansion Available options Environment SpecificationsDimensions WeightHandling static-sensitive devices Supported operating positionsTools required Installing external options Locating connectors on the rear of your computer Obtaining device drivers Connector DescriptionRemoving the cover Locating components Accessing system board components Identifying parts on the system board User Guide Installing options User Guide Installing memory What to do next Installing PCI adaptersInstalling internal drives Drive specifications Connecting drives Installing a drive in bayConnecting an additional serial ATA hard disk drive Installing a diskette drive in bayInstalling security features Integrated cable lock Padlock Password protectionChanging the battery Erasing a lost or forgotten password clearing Cmos Replacing the cover and connecting the cables User Guide Creating and using the Product Recovery disc Recovering softwarePerforming backup and recovery operations Using the Rescue and Recovery workspace Creating and using rescue media To create rescue media, do the following Creating and using a Recovery Repair disketteRecovering or installing device drivers Solving recovery problems Setting a rescue device in the startup sequenceUser Guide Using passwords Using the Setup UtilityStarting the Setup Utility program Viewing and changing settingsUsing Security Profile by Device User PasswordAdministrator Password Setting, changing, and deleting a passwordChanging the startup device sequence Selecting a startup deviceSelecting a temporary startup device Exiting from the Setup Utility program Advanced settingsUpdating system programs Using system programsUpdating flashing Bios from a diskette User Guide Symptom Action Troubleshooting and diagnosticsBasic troubleshooting Diagnostic programs PC-Doctor for DOS PC-Doctor for WindowsRunning diagnostics from the CD or diskettes Non-optical mouse Cleaning the mousePC-Doctor for Windows PE Optical mouse1 Retainer ring 2 Ball 3 Plastic rollers 4 Ball cage ThinkVantage Productivity Center Getting information, help, and serviceInformation resources Online Books folderHelp and service Access HelpSafety and warranty Calling for service Using the documentation and diagnostic programsPurchasing additional services Using other servicesBasic AT commands Appendix A. Manual modem commandsInternal speaker on until carrier detected Low speaker volumeSet Pulse dial as default Set Tone Dial as defaultExtended AT commands MNP/V.42/V.42bis/V.44 commands Fax Class 2 commands Fax Class 1 commandsVoice commands Appendix A. Manual modem commands User Guide Appendix B. Notices Trademarks Television output noticeIndex Drives internal 31 specificationsPage Page Part Number

9628, 8706 Types 8716, 9282, 9276, 8994 specifications

Lenovo has established itself as a leading player in the technology landscape, particularly in the realm of personal computing. Among its diverse offerings are the models 9649, 8986, 9278, 8992, and 8970, which cater to a variety of user needs, from everyday computing to more specialized tasks.

The Lenovo 9649 represents a robust option for business professionals. It comes equipped with powerful processing capabilities, thanks to its Intel Core i5 or i7 options. The model also features a vibrant display, providing exceptional clarity, which is crucial for presentations and data analysis. Enhanced security features, including a fingerprint reader, make it ideal for users concerned about data protection.

Moving on to the Lenovo 8986, this model is particularly suited for those requiring a reliable device in a compact form factor. With its lightweight design and solid-state drive (SSD), the 8986 offers excellent portability without sacrificing performance. Users benefit from quick boot times and an efficient multitasking experience, which are further supported by the ample memory options available.

The Lenovo 9278 focuses on multimedia performance, making it a great choice for creative professionals. It is equipped with a high-resolution display, superior graphics card options, and ample storage for heavy files. This model is particularly popular among gamers and graphic designers who demand picture-perfect clarity and responsiveness.

For users seeking versatility, the Lenovo 8992 is a standout. This model features a convertible design, allowing it to transition between a laptop and a tablet seamlessly. With touch capabilities and a stylus, it is perfect for note-taking and drawing, appealing to students and creative types alike. Its long battery life ensures users can go all day without needing a recharge.

Lastly, the Lenovo 8970 brings together power and affordability, making it an excellent choice for budget-conscious consumers looking for reliable performance. It boasts solid processing capabilities, a decent-sized display, and robust build quality, making it suitable for both home and office use.

In summary, Lenovo's models 9649, 8986, 9278, 8992, and 8970 showcase a range of features designed to meet diverse user requirements. Whether for business, creativity, or everyday tasks, these laptops reflect Lenovo's commitment to innovation, quality, and user satisfaction. Each model embodies the perfect blend of technology and design, catering to the evolving needs of today’s consumers.
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