Lenovo TC A55-9636, 9638 Troubleshooting and diagnostics, Basic troubleshooting, Symptom Action

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Chapter 7. Troubleshooting and diagnostics

This chapter describes some basic troubleshooting and diagnostic programs. If your computer problem is not described here, see Chapter 8, “Getting information, help, and service,” on page 61 for additional troubleshooting resources.

Basic troubleshooting

The following table provides information to help you troubleshoot your computer problem.

Symptom

Action

 

 

The computer does not start

Verify that:

when you press the power

v The power cord is plugged into the rear of the computer and into a working

button.

electrical outlet.

 

 

v If your computer has a secondary power switch on the back of the computer,

 

ensure that it is switched on.

 

v The power indicator on the front of the computer is on.

 

v The voltage is set to the correct setting for your country.

 

If you cannot correct the problem, have the computer serviced. Refer to the

 

safety and warranty information that is provided with your computer for a list of

 

service and support telephone numbers.

 

 

The monitor screen is blank.

Verify that:

 

v The monitor cable is securely attached to the rear of the monitor and to the

 

rear of the computer.

 

v The monitor power cord is plugged into the monitor and into a working

 

electrical outlet.

 

v The monitor is turned on and the brightness and contrast controls are set

 

correctly.

 

v The voltage is set to the correct setting for your country.

 

v The monitor signal cable is securely connected to the monitor and to the

 

monitor connector on the computer.

 

Note: If your computer has two monitor connectors, verify that your monitor is

 

connected to the one in the AGP option connector rather than the one in the rear

 

of the system board. For more information, “Connecting your computer” on page

 

3.

 

If you cannot correct the problem, have the computer serviced. Refer to the

 

safety and warranty information that is provided with your computer for a list of

 

service and support telephone numbers.

 

 

© Lenovo 2005, 2007. Portions © IBM Corp. 2005.

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Contents Page Page Page Page Contents Appendix A. Manual modem Conditions that require immediate action Important safety informationService and upgrades General safety guidelinesStatic electricity prevention Voltage-selection switch Power cords and power adaptersBatteries Extension cords and related devicesPlugs and outlets External devicesHeat and product ventilation Operating environment Electrical current safety informationTo connect To disconnect Lithium battery noticeModem safety information Laser compliance statement Power supply statementAdditional safety information Data safetyCleaning and maintenance Introduction Xvi User Guide Glare and lighting Arranging your workspaceComfort Electrical outlets and cable lengths Air circulationConnecting your computer Setting up your computerUser Guide Setting up your computer User Guide 1394 Completing important tasks Turning on powerFinishing the software installation Shutting down the computer Installing other operating systemsUpdating your operating system Updating your antivirus softwareUser Guide Features Installing optionsMemory Expansion Available options Environment SpecificationsDimensions WeightHandling static-sensitive devices Supported operating positionsTools required Installing external options Locating connectors on the rear of your computer Obtaining device drivers Connector DescriptionOpening the cover Locating components Accessing system board components and drives Identifying parts on the system board Bios WPInstalling memory What to do next Installing PCI adaptersInstalling internal drives Drive specifications Installing a drive in bay Connecting a serial ATA drive Installing a diskette drive in bay Installing options Security features Changing the battery Integrated cable lock Password protectionErasing a lost or forgotten password clearing Cmos Closing the cover and connecting the cables User Guide Creating and using the Product Recovery disc Recovering softwarePerforming backup and recovery operations Using the Rescue and Recovery workspace Creating and using rescue media To create rescue media, do the following Creating and using a Recovery Repair disketteRecovering or installing device drivers Solving recovery problems Setting a rescue device in the startup sequenceUser Guide Using passwords Using the Setup UtilityStarting the Setup Utility program Viewing and changing settingsUsing Security Profile by Device User PasswordAdministrator Password Setting, changing, and deleting a passwordChanging the startup device sequence Selecting a startup deviceSelecting a temporary startup device Exiting from the Setup Utility program Advanced settingsUpdating system programs Using system programsUpdating flashing Bios from a diskette or CD-ROM Recovering from a POST/BIOS update failure Updating flashing Bios from your operating systemUpdating system programs User Guide Symptom Action Troubleshooting and diagnosticsBasic troubleshooting Diagnostic programs PC-Doctor for DOS PC-Doctor for WindowsCreating diagnostic diskettes Optical mouse Cleaning the mousePC-Doctor for Windows PE Non-optical mouse Troubleshooting and diagnostics User Guide ThinkVantage Productivity Center Getting information, help, and serviceInformation resources Online Books folderHelp and service Access HelpSafety and Warranty Calling for service Using the documentation and diagnostic programsPurchasing additional services Using other servicesBasic AT commands Appendix A. Manual modem commandsInternal speaker on until carrier detected Low speaker volumeSet Pulse dial as default Set Tone Dial as defaultExtended AT commands MNP/V.42/V.42bis/V.44 commands Fax Class 2 commands Fax Class 1 commandsVoice commands Appendix A. Manual modem commands User Guide Appendix B. Notices Trademarks Television output noticeIndex Page Page Part Number 42Y4610
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TC A55-9636, 9640, 9645, 9644, 9643 specifications

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