Lenovo G455, G555 manual Troubleshooting, Frequently asked questions

Page 31

Chapter 5. Troubleshooting

Frequently asked questions -----------------------------------------------------------------------------------

This section lists frequently asked questions and tells where you can find detailed answers. For details about each publication included in the package with your computer, see Lenovo G455/G555 Setup Poster.

What safety precautions should I follow when using my computer?

See “Important safety information” on page ii of this guide.

How can I prevent problems with my computer?

See “Appendix B. Use and care information” on page 39 of this guide. More tips can be found in Chapter 1 and 2.

What are the main hardware features of my new computer?

More information can be found in Chapter 1 and 2.

Where can I find the detailed specifications for my computer?

See http://consumersupport.lenovo.com.

I need to upgrade a device or I need to replace one of the following: the hard disk drive, memory, or the keyboard.

See “Appendix D. Customer replaceable units (CRUs)” on page 52 of this guide.

Where are the recovery discs?

Your computer did not come with a recovery disc. For an explanation of the alternative recovery methods offered by Lenovo, see “Chapter 4. OneKey Rescue System” on page 22.

How can I contact the customer support center?

See “Appendix A. Getting help and service” on page 36 of this guide.

Where can I find warranty information?

For the warranty applicable to your computer, including the warranty period and type of warranty service, see “Appendix C. Lenovo limited warranty” on page 45.

How can I install the device drivers?

A compatible device driver is a requirement to ensure correct operation and performance of each component in your computer. If your computer is pre-installed with an operating system, Lenovo provides all drivers that you need in your hard disk.

23

Image 31

Contents Lenovo G455/G555 First Edition January Copyright Lenovo Respective Users Dear user Explanation of hard disk capacityContents Working place Important safety information„ Read this first UnpackOn using Important safety informationService and upgrades „ Lenovo G555 Getting to know your computerGetting to know your computer „ Lenovo G455Touchpad Power buttonSpecific models only Models only Computer displayVGA port Kensington slotFan louvers RJ-45 portOptical drive Right-side viewSpeakers „ Lenovo G555 „ Lenovo G455Microphone jack Headphone jack Bottom view Battery latch manual Battery pack Memory/Wireless „ Read the manuals „ Connect to the power„ Configure the operating system Learning the basicsLearning the basics „ Shutting down your computerPutting your computer into sleep state „ Removing the battery pack Using AC adapter and battery„ Checking battery status „ Charging the batteryLeft click button „ Handling the batteryG455 „ Numeric keypadG555 „ Function key combinations OneKey Rescue System button a „ OneKey Rescue System buttonSystem status indicators Utility „ Using VeriFace„ Using passwords „ Attaching a security lock not suppliedRemoving a memory card „ Using memory cards not supplied„ Connecting a universal serial bus USB device Inserting a memory cardPairing with a Bluetooth enabled device Enabling Bluetooth communicationsTo send files from the computer to the paired device „ Hardware connection Using the computer network„ Software configuration Wireless network technology connect without wiringHardware connection Wi-Fi/WiMax network „ Using Wi-Fi/WiMax specific models onlyUsing the computer network Enabling wireless connectionOneKey Rescue System OneKey Rescue System„ Introduction Frequently asked questions TroubleshootingWhat can I do if the backup process fails? TroubleshootingWhen do I need to restore the system to the factory status? Password problem Display problemsKeyboard problems Computer screen problems Troubleshooting Sleep or hibernation problemsStartup problem Troubleshooting Sound problemsBattery problems Hard disk drive problemYour computer does not respond Troubleshooting Other problemsUpgrading and replacing devices „ To replace the batteryHandling a hard disk drive Upgrading and replacing devicesUpgrading and replacing devices 111 Upgrading and replacing devices Removing the optical drive Upgrading and replacing devices Getting help on the Web Appendix A. Getting help and serviceGetting help around the world Appendix A. Getting help and serviceWarranty Service Telephone Numbers Appendix B. Use and care information „ Be careful about where and how you work„ Notice of static-electricity „ Handle storage media and drives properly „ Be gentle with your computer„ Carry your computer properly „ For outdoor use„ Take care in setting passwords „ Data safety„ Other important tips „ Questions about vision? Accessibility and comfort„ Ergonomic information „ What if you are traveling?„ General tips for maintenance „ Cleaning your computer keyboard „ Cleaning the cover of your computer„ Cleaning your computer display „ What your service provider will do to correct problems Appendix C. Lenovo limited warranty„ What this warranty covers „ How to obtain warranty serviceInformation „ Replacement of a product or partAppendix C. Lenovo limited warranty „ Your additional responsibilities„ Use of personal information „ What this warranty does not cover„ Limitation of liability „ Other rights „ Dispute resolution„ European Economic Area EEA Lenovo Technology B.V. Turkiye Istanbul Subesi „ Lenovo Turkey addressCustomer Carry-In or Mail-In Service „ Types of warranty serviceCustomer Replaceable Unit CRU Service On-site Service Courier or Depot ServiceAppendix C. Lenovo limited warranty Product Exchange Service Appendix D. Customer replaceable units CRUs Appendix E. Notices Appendix E. Notices „ Export classification noticeWindows Windows XPWindows Vista „ Wireless interoperability Wireless related information„ Usage environment and your health „ Safety information related to Mobile Broadband„ Federal Communications Commission FCC Statement Electronic emissions notices„ Avis de conformité à la réglementation d’Industrie Canada „ Industry Canada Class B Emission Compliance Statement„ German Class B Compliance Statement „ European Union Compliance Statement Class B Compliance „ General recycling statement „ Japan Compliance Statement for Power line Harmonics„ Korea Class B Weee and recycling statements„ Disposing of a Lenovo Computer Components EU Weee statementsAppendix E. Notices „ Read first regulatory information Factory preinstalled Wireless LAN/WiMAX moduleAppendix F. Lenovo regulatory notice Lenovo regulatory noticeAppendix F. Lenovo regulatory notice II. Preinstalled integrated Bluetooth moduleIC Certification number Factory preinstalled Wireless LAN modulesII Preinstalled integrated Bluetooth module „ Canada Industry Canada ICNuméro d’homologation IC Modules de réseaux local sans fil pré-installé à l’usineII Module Bluetooth intégré préinstallé IV Exposure of humans to RF fields RSS-102Federal Communications Commission FCC Statement „ Electronic emission notices„ Europe EU Declaration of Conformity Tested To Comply With FCC StandardsAppendix F. Lenovo regulatory notice Appendix F. Lenovo regulatory notice For model BCM94313HMG2L For model AR5B95 For model BCM943225HM For model BCM92046MDGEN Declaration of Conformity Restriction de bande de fréquence de l’Union Européenne EU Frequency band restriction Περιορισμός ζώνης συχνοτήτων ΕΕ Begränsning för EU-frekvensband Takmarkanir ESB á tíðnisviði Restrizzjoni fuq il-faxxa tal-frekwenza ta’ l-UE „ Notice for users in Ukraine „ Notice for users in Pakistan„ Notice for users in Morocco For model BCM943225HM „ Notice for users in in CroatiaFor model BCM94313HMG2L For model AR5B93 For model AR5B95 For model BCM92046MDGEN BCM94313HMG2L „ Notice for users in Brazil„ Notice for users in Saudi Arabia For model AR5B95 For model AR5B93 For model BCM943225HM For model BCM92046MDGEN „ Notice for users in UAE „ Notice for users in Indonesia „ Notice for users in India„ Notice for users in the Philippines „ Notice for users in MalaysiaFor model BCM94313HMG2L For model AR5B95 „ Notice for users in Singapore„ Notice for users in Taiwan „ Notice for users in Thailand100 BCM94313HMG2L, AR5B95, AR5B93, BCM943225HM, BCM92046MDGEN „ Notice for users in South Africa Appendix G. Features and specifications Trademarks 105 Index106 Do not Return IT to the Store New World. New Thinking.TM