Lenovo G555, G455 manual Appendix A. Getting help and service, Getting help on the Web

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Appendix A. Getting help and service

If you need help, service, technical assistance, or just want more information about Lenovo computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Microsoft Service Packs are the latest software source for Windows product updates. They are available by means of a Web download (connection charges may apply) or from a disc. For more specific information and links, go to the Microsoft Web site at http://www.microsoft.com. Lenovo offers Up and Running technical assistance with installation of, or questions related to, Service Packs for your Lenovo-preinstalled Microsoft Windows product.

Getting help on the Web -------------------------------------------------------------------------------------------

The Lenovo Web site on the World Wide Web has up-to-date information about Lenovo computers and support. The address for the Lenovo home page is http://consumersupport.lenovo.com.

You can find support information for your Lenovo computer at http://consumersupport.lenovo.com. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your Lenovo computer even easier.

Calling the customer support center---------------------------------------------------------------------

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the customer support center. The following services are available during the warranty period:

•Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

•Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

•Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware.

The following items are not covered:

•Replacement or use of parts not manufactured for or by Lenovo or non warranted parts

•Identification of software problem sources

•Configuration of BIOS as part of an installation or upgrade

•Changes, modifications, or upgrades to device drivers

•Installation and maintenance of network operating systems (NOS)

•Installation and maintenance of application programs

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Contents Lenovo G455/G555 First Edition January Copyright Lenovo Respective Users Explanation of hard disk capacity Dear userContents Important safety information „ Read this firstUnpack Working placeImportant safety information On usingService and upgrades Getting to know your computer „ Lenovo G555„ Lenovo G455 Getting to know your computerPower button Specific models onlyModels only Computer display TouchpadKensington slot Fan louversRJ-45 port VGA portRight-side view Optical driveMicrophone jack Headphone jack „ Lenovo G555 „ Lenovo G455Speakers Bottom view Battery latch manual Battery pack Memory/Wireless „ Connect to the power „ Configure the operating systemLearning the basics „ Read the manualsPutting your computer into sleep state „ Shutting down your computerLearning the basics Using AC adapter and battery „ Checking battery status„ Charging the battery „ Removing the battery pack„ Handling the battery Left click buttonG555 „ Numeric keypadG455 „ Function key combinations „ OneKey Rescue System button OneKey Rescue System button aSystem status indicators „ Using VeriFace „ Using passwords„ Attaching a security lock not supplied Utility„ Using memory cards not supplied „ Connecting a universal serial bus USB deviceInserting a memory card Removing a memory cardTo send files from the computer to the paired device Enabling Bluetooth communicationsPairing with a Bluetooth enabled device Using the computer network „ Software configurationWireless network technology connect without wiring „ Hardware connection„ Using Wi-Fi/WiMax specific models only Using the computer networkEnabling wireless connection Hardware connection Wi-Fi/WiMax network„ Introduction OneKey Rescue SystemOneKey Rescue System Troubleshooting Frequently asked questionsWhen do I need to restore the system to the factory status? TroubleshootingWhat can I do if the backup process fails? Keyboard problems Display problemsPassword problem Troubleshooting Sleep or hibernation problems Computer screen problemsTroubleshooting Sound problems Battery problemsHard disk drive problem Startup problemTroubleshooting Other problems Your computer does not respond„ To replace the battery Upgrading and replacing devicesUpgrading and replacing devices Handling a hard disk driveUpgrading and replacing devices 111 Upgrading and replacing devices Removing the optical drive Upgrading and replacing devices Appendix A. Getting help and service Getting help on the WebAppendix A. Getting help and service Getting help around the worldWarranty Service Telephone Numbers „ Notice of static-electricity „ Be careful about where and how you workAppendix B. Use and care information „ Be gentle with your computer „ Carry your computer properly„ For outdoor use „ Handle storage media and drives properly„ Other important tips „ Data safety„ Take care in setting passwords Accessibility and comfort „ Ergonomic information„ What if you are traveling? „ Questions about vision?„ General tips for maintenance „ Cleaning your computer display „ Cleaning the cover of your computer„ Cleaning your computer keyboard Appendix C. Lenovo limited warranty „ What this warranty covers„ How to obtain warranty service „ What your service provider will do to correct problems„ Replacement of a product or part Appendix C. Lenovo limited warranty„ Your additional responsibilities Information„ Limitation of liability „ What this warranty does not cover„ Use of personal information „ European Economic Area EEA „ Dispute resolution„ Other rights „ Lenovo Turkey address Lenovo Technology B.V. Turkiye Istanbul Subesi„ Types of warranty service Customer Replaceable Unit CRU Service On-site ServiceCourier or Depot Service Customer Carry-In or Mail-In ServiceAppendix C. Lenovo limited warranty Product Exchange Service Appendix D. Customer replaceable units CRUs Appendix E. Notices „ Export classification notice Appendix E. NoticesWindows Vista Windows XPWindows Wireless related information „ Wireless interoperability„ Safety information related to Mobile Broadband „ Usage environment and your healthElectronic emissions notices „ Federal Communications Commission FCC Statement„ German Class B Compliance Statement „ Industry Canada Class B Emission Compliance Statement„ Avis de conformité à la réglementation d’Industrie Canada „ European Union Compliance Statement Class B Compliance „ Japan Compliance Statement for Power line Harmonics „ Korea Class BWeee and recycling statements „ General recycling statementEU Weee statements „ Disposing of a Lenovo Computer ComponentsAppendix E. Notices Factory preinstalled Wireless LAN/WiMAX module Appendix F. Lenovo regulatory noticeLenovo regulatory notice „ Read first regulatory informationII. Preinstalled integrated Bluetooth module Appendix F. Lenovo regulatory noticeFactory preinstalled Wireless LAN modules II Preinstalled integrated Bluetooth module„ Canada Industry Canada IC IC Certification numberModules de réseaux local sans fil pré-installé à l’usine II Module Bluetooth intégré préinstalléIV Exposure of humans to RF fields RSS-102 Numéro d’homologation IC„ Electronic emission notices Federal Communications Commission FCC StatementTested To Comply With FCC Standards „ Europe EU Declaration of ConformityAppendix F. Lenovo regulatory notice Appendix F. Lenovo regulatory notice For model BCM94313HMG2L For model AR5B95 For model BCM943225HM For model BCM92046MDGEN Declaration of Conformity Restriction de bande de fréquence de l’Union Européenne EU Frequency band restriction Περιορισμός ζώνης συχνοτήτων ΕΕ Begränsning för EU-frekvensband Takmarkanir ESB á tíðnisviði Restrizzjoni fuq il-faxxa tal-frekwenza ta’ l-UE „ Notice for users in Morocco „ Notice for users in Pakistan„ Notice for users in Ukraine „ Notice for users in in Croatia For model BCM943225HMFor model BCM94313HMG2L For model AR5B93 For model AR5B95 For model BCM92046MDGEN „ Notice for users in Brazil BCM94313HMG2L„ Notice for users in Saudi Arabia For model AR5B95 For model AR5B93 For model BCM943225HM For model BCM92046MDGEN „ Notice for users in UAE „ Notice for users in India „ Notice for users in Indonesia„ Notice for users in Malaysia „ Notice for users in the Philippines„ Notice for users in Singapore For model BCM94313HMG2L For model AR5B95„ Notice for users in Thailand „ Notice for users in Taiwan100 BCM94313HMG2L, AR5B95, AR5B93, BCM943225HM, BCM92046MDGEN „ Notice for users in South Africa Appendix G. Features and specifications Trademarks Index 105106 Do not Return IT to the Store New World. New Thinking.TM
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